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Senior Product Manager, New Product (Remote/Hybrid) - job 1 of 5

You could be a product manager anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a senior product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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Average salary estimate

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What You Should Know About Senior Product Manager, New Product (Remote/Hybrid), Jerry

As a Senior Product Manager for New Product at Jerry, you’ll play a pivotal role in shaping the future of car ownership through our groundbreaking AllCar™ super app. We’re not just any startup; we’re a pre-IPO company with a massive $240 million capital backing and incredible traction, achieving 40X growth in just four years. Here, you'll collaborate with seasoned professionals from iconic companies like Nvidia and Robinhood, all while reporting directly to our COO. This is an opportunity to take a leading role in guiding Propelix, our innovative GenAI prompt engineering platform, which serves as the backbone of our customer engagement strategy. Your mission will involve working closely with early customers to drive product development from the ground up, constantly iterating based on feedback to ensure we nail down our product-market fit. You’ll utilize deep customer insights to develop new features and processes that ensure their success. We’re looking for someone with exceptional organizational skills and strong communication abilities to manage diverse stakeholders effectively. Basically, if you're self-motivated and passionate about transforming the way people manage car ownership, this is your chance! Join us on our journey to becoming a household name and a $5B business in the making, all while working in a talent-rich environment that promotes growth and learning.

Frequently Asked Questions (FAQs) for Senior Product Manager, New Product (Remote/Hybrid) Role at Jerry
What are the main responsibilities of a Senior Product Manager at Jerry?

As a Senior Product Manager at Jerry, your main responsibilities will include driving the development of Propelix from conception to success. You’ll work closely with early customers to gather insights, refine our product, and implement features needed for customer success. Additionally, you will manage the customers' implementation process and collaborate with various stakeholders to ensure fulfillment of their needs.

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What qualifications should I have to apply for the Senior Product Manager position at Jerry?

To apply for the Senior Product Manager position at Jerry, ideally, you should have a Bachelor’s degree in a rigorous discipline and between 5 to 10 years of experience. Experience in structured problem-solving environments, such as MBB, VC, or PE, followed by time spent in early-stage B2B SaaS startups, will greatly enhance your candidacy.

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What is the company culture like at Jerry?

Jerry fosters a culture of innovation and collaboration, making it a great place to work. As America’s first AllCar™ app, we take pride in our passionate and curious team, which values solving real-world problems while maintaining an egoless workspace. Our team is dedicated to continuous improvement and providing the best experience for our customers.

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How does Jerry ensure customer success for Propelix clients?

At Jerry, customer success for Propelix clients is prioritized through a customer-centric approach. As a Senior Product Manager, you will actively engage with early customers, gather feedback, and adapt our product to meet their requirements. Effective implementation processes and strong communication with stakeholders also play a key role in achieving this goal.

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What makes Jerry’s Propelix platform different from other B2B GenAI solutions?

Propelix stands out as a customizable GenAI prompt engineering platform that allows companies to leverage our advanced AI-based virtual agent framework. This versatility, combined with our foundational technology's success, positions Propelix as a leading platform within the Insurance industry, enabling customers to drive significant results.

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Common Interview Questions for Senior Product Manager, New Product (Remote/Hybrid)
Can you describe your experience with product development in a startup environment?

In discussing your experience, highlight specific instances where you played a key role in product development. Share examples of how you gathered customer insights, refined product features, and worked collaboratively within a diverse team. This shows not only your technical understanding but also your ability to adapt to fast-paced environments.

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How would you approach understanding customer needs for a new product?

You should emphasize the importance of asking insightful questions and conducting thorough research. Discuss how to use customer feedback to identify pain points and areas for enhancement, illustrating your systematic approach to developing product-market fit.

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What’s your experience with go-to-market strategies?

When answering this question, outline your involvement in past go-to-market strategies, including the steps you took and the results achieved. This demonstrates your ability to drive the product development lifecycle while ensuring market success.

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Give an example of how you've managed diverse stakeholders.

Provide examples of times you've coordinated between various parties, such as technical teams and clients. Detail your methods for aligning differing priorities and facilitating communication to achieve project goals efficiently.

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What project management tools are you familiar with?

Mention tools like Jira, Trello, or Asana that you have experience with. Discuss how you've used these tools to manage timelines, allocate resources, and ensure project cohesion within your teams.

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Describe a situation where you had to tailor a product feature based on client feedback.

Share a specific instance where customer insights led to a significant feature change. Highlight the process and rationale behind your decision to adapt the product, showcasing your customer-centric approach.

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How do you ensure ongoing customer satisfaction in B2B products?

Discuss the proactive measures you take, such as regular check-ins for feedback and training sessions. Emphasize the importance of adapting the product to meet evolving customer needs and how this builds long-term relationships.

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Can you explain a time you used data to drive decisions?

Provide a clear example where data analysis influenced product changes. Discuss your analytical method and the outcomes, showing your data-driven mindset, which is vital for a Senior Product Manager.

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What role does communication play in product management?

Clarify that communication is central to ensuring alignment among all stakeholders. Highlight how effective communication can prevent misunderstandings and lead to seamless project execution, underlining your interpersonal skills.

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Why do you want to work at Jerry?

Express enthusiasm for Jerry's innovative approach to car ownership and the opportunity to work at a cutting-edge startup. Share how your skills align with the company’s mission and how you hope to contribute to its future successes.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

327 jobs
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Badge ChangemakerBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 30, 2024

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