Security Operations Specialist (Trust and Safety)

As a Security Operations Specialist (Trust and Safety) at Jobber, you will be responsible for identifying and resolving security issues related to spam management, account compromises, and policy violations. You'll work with advanced security tools, investigate incidents, manage account security processes, and enhance team efficiency by developing effective documentation and processes.

Candidates for the Security Operations Specialist (Trust and Safety) role at Jobber should possess experience in security or Trust & Safety, familiarity with account security threats, and communication skills. Being adept with security tools and maintaining a detail-oriented approach will be key in this intermediate-level position.

Jobber is dedicated to fostering professional development for its Security Operations Specialists (Trust and Safety) through programs like dedicated Talent Development, including Development Coaches. We aim to help team members grow, achieve their goals, and reach their full potential—ensuring career advancement while contributing to our innovative mission.

Security Operations Specialists (Trust and Safety) at Jobber utilize various state-of-the-art tools including Anchor for internal CRM, Sardine for fraud prevention, Zendesk for customer inquiries, and Datadog for monitoring system performance. These tools help you effectively perform your duties while safeguarding our users' information.

The work environment for the Security Operations Specialist (Trust and Safety) at Jobber is fully remote, promoting flexibility and independence. Our culture emphasizes collaboration, inclusivity, and innovation, making it a great place for individuals who thrive while working from various locations in Canada.

Certainly! When approaching this question, highlight specific instances where you identified, mitigated, or resolved security threats. Discuss your understanding of common issues such as account takeovers and credential stuffing, focusing on the methodologies and tools used to handle those threats effectively.

In answering this, detail a structured investigation process you follow, such as gathering data from security tools, analyzing user activity logs, and identifying patterns. Stress the importance of thorough documentation throughout the investigation to ensure clear records and action plans are in place.

Share the specific security tools you're familiar with, such as Sardine and Zendesk. Provide examples of how you've used these tools in previous roles to enhance security operations, focusing on your ability to adapt and learn new systems as needed.

Discuss strategies you employ to manage stress, such as prioritizing tasks, collaborating with team members, and maintaining open lines of communication. Sharing a specific example of a high-pressure incident you're proud of can illustrate your capability in this area.

When answering, choose an example where you broke down a technical issue for a broader audience. Emphasize your ability to simplify complex concepts and ensure understanding, while also highlighting the importance of transparency and education in fostering a security-first mindset.

Talk about the resources you utilize to stay informed, such as industry blogs, forums, webinars, and professional networks. Emphasize your commitment to continuous learning and adapting to the evolving landscape of security threats.

Detail the specific strategies you’ve successfully implemented in your past roles. Discuss how data analysis plays a role in identifying patterns, adjusting detection rules, and implementing robust preventive measures to maintain platform integrity.

Answering this involves discussing your approach to assessing risk while maintaining service accessibility. Explain how you collaborate with other departments to craft solutions that enhance security without hampering user experience.

Choose an incident to illustrate your problem-solving skills. Explain the challenge, the creative approach you took, and the successful outcome. This shows your ability to think outside the box in a security context.

Express your passion for security and protecting individuals and businesses. Relate this to your personal experiences and professional values, showcasing how your motivation aligns with Jobber's mission of helping small businesses succeed while ensuring a safe platform.