Senior Program Manager

The Senior Program Manager at Jobber plays a crucial role in leading cross-functional initiatives, ensuring collaboration and accountability across teams, and driving strategic transformation initiatives. They are responsible for overseeing multiple programs that focus on operational excellence and measurable outcomes within the Revenue Operations department.

Candidates applying for the Senior Program Manager role at Jobber should have over 5 years of program management experience, expertise in SaaS technologies, and proficiency in Agile and Scrum methodologies. Additionally, strong communication skills, advanced analytics capabilities, and experience in cross-functional program leadership are highly valuable.

Jobber has been recognized as one of Canada's Top 10 Great Places to Work, mainly due to its commitment to inclusivity, employee development, and transparent communication. Senior Program Managers can expect a supportive work environment, meaningful perks, and the chance to make a substantial impact in a growing industry.

As a Senior Program Manager at Jobber, you'll influence strategic outcomes and drive transformational change that directly contributes to our mission of supporting small service businesses in their success. Your leadership in program management will help align initiatives with our customer-centric goals.

In the Senior Program Manager role at Jobber, you'll utilize tools like Jira and Confluence to manage project workflows while leveraging Agile and Scrum methodologies to ensure effective program execution, collaboration, and adaptability in the fast-paced tech environment.

The Senior Program Manager is responsible for leading program management practices, driving cross-functional initiatives, developing program roadmaps, facilitating collaboration across teams, identifying risks, and building strong organizational relationships to achieve strategic key outcomes.

Jobber is dedicated to employee development, offering opportunities for growth through specialized Talent Development functions, career coaching, and skill-building resources. Our supportive culture encourages ongoing learning and professional advancement for Senior Program Managers.

When answering this question, outline specific examples of programs you've led, highlighting your role in facilitating collaboration between diverse teams. Emphasize your ability to drive progress, address challenges, and achieve measurable results, ideally supporting your examples with data or feedback.

A strong response will showcase your prioritization strategy, such as using data to support your decisions or aligning projects with broader business goals. Illustrate with a specific example, detailing how you effectively balanced competing priorities within tight timelines.

Be prepared to discuss Agile and Scrum methodologies in detail. Provide examples of how you applied these methodologies in past programs, focusing on how they helped you adapt to changing needs and improve delivery efficiency.

Discuss your approach to conflict resolution by highlighting your communication skills and collaborative mindset. Reference a specific incident where you helped mediate a dispute, supported outcome-driven discussions, and facilitated a positive resolution.

Explain your process for tracking project milestones and metrics, such as using project management tools like Jira or Confluence. Discuss how transparency in reporting helps engage stakeholders and foster trust while ensuring accountability.

Provide a concrete instance where you successfully influenced a senior leader or stakeholder. Detail the context, how you effectively communicated your perspective, and what impact your persuasion had on the project's success.

Your answer should demonstrate your understanding of aligning programs with business objectives. Discuss how you involve key stakeholders early, set clear goals tied to strategic priorities, and measure the outcomes to ensure alignment.

Identify skills such as leadership, communication, problem-solving, and analytical thinking. Support your claims with examples illustrating how you’ve utilized these skills to drive successful outcomes in previous roles.

Demonstrate your proactive approach to staying current with industry insights. Discuss attending conferences, following relevant online resources, and your experiences adapting past projects to integrate new technologies or methods effectively.

Reflect on Jobber’s mission and values, expressing how they resonate with you personally and professionally. Discuss your passion for supporting small businesses and how your skills align with the needs of the Revenue Operations team, making you an ideal fit.