Associate Renewals Manager - (Remote - US)

An Associate Renewals Manager at Jobgether is responsible for managing customer renewals across a portfolio of small to medium-sized business accounts. The role includes collaborating with Customer Success Managers to ensure alignment and customer satisfaction, identifying potential risks, leading renewal discussions, and accurately forecasting renewal revenue. You will also track customer health indicators and continuously improve internal processes.

To apply for the Associate Renewals Manager position at Jobgether, candidates should have 0-2 years of experience in customer success, renewals, or SaaS sales. Strong communication and negotiation skills, along with a customer-first mentality are essential. Familiarity with Salesforce or similar CRM tools is required, and a collaborative, self-starter attitude is highly valued.

Jobgether fosters a positive work environment for Associate Renewals Managers by promoting an inclusive and collaborative team culture. We offer opportunities for career development, exposure to cutting-edge tools, regular performance feedback, and recognition programs, supporting each team member's growth and success within the company.

Absolutely! The Associate Renewals Manager position at Jobgether is fully remote within the U.S. This allows you the flexibility to work from anywhere while being an integral part of a dynamic team committed to customer satisfaction and strategic growth.

The hiring process for the Associate Renewals Manager role at Jobgether involves a unique AI-powered 3-step screening process. Applications are evaluated meticulously to select the top candidates based on their qualifications. Candidates will be informed within 7 days if they have been selected to move forward, ensuring a fair and unbiased recruitment experience.

In answering this question, highlight your experience with managing customer relationships effectively, describe your strategies for renewing accounts, and mention any specific tools or methodologies you have used to track and engage customers successfully.

You can respond by detailing your analytical approach to identifying churn risks, such as monitoring customer engagement metrics, conducting regular check-ins, and outlining actions you’ve taken in the past to address potential issues proactively.

Discuss the importance of empathy and active listening in your approach. Provide examples from past experiences where you navigated challenging discussions by focusing on customer needs and fostering a win-win outcome.

Emphasize the importance of collaboration in the renewals process. Share examples of how you’ve worked with colleagues to align on customer priorities and enhance service delivery, demonstrating your ability to contribute to a team-focused environment.

When answering, provide a specific example of a retention strategy you developed or executed in a previous role, explaining the context, the steps you took, and the outcome. This will demonstrate your strategic thinking skills.

Mention specific CRM tools you've used, such as Salesforce, and discuss how these tools aided you in managing customer data, tracking communications, and forecasting renewals. Showing proficiency with technology can be an advantage.

Talk about your organizational skills and any methodologies such as the Eisenhower Matrix or prioritization matrices you use to ensure timely follow-ups and maintain effective customer management across your portfolio.

Discuss how important customer feedback is for improvement. Share examples of how you’ve gathered feedback previously and how you used that information to enhance services and strengthen customer relationships.

Describe your commitment to professional development through attending webinars, industry conferences, networking, and reading relevant publications. This reflects your dedication to staying informed and enhancing your skill set.

This is your chance to connect with the company's mission. Talk about your passion for customer success and how you align with Jobgether’s dedication to innovation and technology in the recruitment space.