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Customer Quality Manager - job 1 of 3

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!Job detailsManufacturing firm hiring customer facing Quality Manager to join their team! Remote work available!This Jobot Job is hosted by Christine McNamaraAre you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.Salary $70,000 - $100,000 per yearA Bit About UsWe are seeking a dynamic and motivated individual to join our team as a Customer Quality Manager. This role is pivotal to our organization, as it ensures that our financial services and products meet the highest quality standards and exceed customer expectations. The successful candidate will play a crucial role in maintaining our reputation in the Accounting and Finance industry, driving continuous improvements, and enhancing customer satisfaction.This role has the ability to be remote, however preference for candidates located on the east coast.Why join us?• Medical, Dental, Vision• 401k with company match• Generous PTO• Sick leave• Remote flexibilityJob DetailsResponsibilities• Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.• Developing and implementing strategies to improve customer service quality and efficiency.• Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.• Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.• Handling customer complaints and issues, and ensuring prompt and effective resolution.• Coordinating with different departments to ensure quality standards are integrated into all business processes.• Providing training and guidance to team members on quality control and improvement strategies.• Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.Qualifications• A Bachelor's degree in Business, Finance, Accounting, or a related field. A Master's degree will be an added advantage.• A minimum of 5 years of experience in a quality management role. Customer facing experience preferred.• Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.• Prior experience in the food or beverage industry.• Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.• Strong analytical and problem-solving skills, with a keen eye for detail.• A proactive approach to work, with a strong drive for continuous improvement and excellence.Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.Want to learn more about this role and Jobot?Click our Jobot logo and follow our LinkedIn page!

Jobot Glassdoor Company Review

3.5

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4.0

CEO of Jobot

Heidi Golledge

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Average salary estimate

$85000 / YEARLY (est.)

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$70000K

$100000K

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What You Should Know About Customer Quality Manager, Jobot

Joining Jobot as a Customer Quality Manager is an exciting opportunity for someone passionate about quality management and customer satisfaction. In this pivotal role, you will ensure our financial services and products meet the highest quality standards while enhancing customer experiences. Located in Raleigh, NC, we welcome candidates who prefer remote work, particularly those on the east coast. Your primary focus will be on managing and maintaining our Quality Management System (QMS) in line with ISO 9000 standards, driving continuous improvement, and addressing customer complaints effectively. You’ll collaborate closely with cross-functional teams, identifying areas for improvement and providing training on quality control strategies. Your experience will be key in conducting audits to ensure compliance with HACCP and PCQI standards. If you hold a Bachelor's degree in Business or a related field, and you have at least 5 years in quality management—especially in customer-facing roles—this might be the perfect fit for you. At Jobot, we value your contribution and offer perks like generous PTO, a 401k with company match, and a supportive work environment. Come make a significant impact with us at Jobot!

Frequently Asked Questions (FAQs) for Customer Quality Manager Role at Jobot

What are the main responsibilities of a Customer Quality Manager at Jobot?

The Customer Quality Manager at Jobot is responsible for managing the Quality Management System (QMS), ensuring compliance with ISO 9000 standards, and implementing strategies for improved customer service quality. This position also involves conducting audits, resolving customer complaints, coordinating with various departments, and presenting quality control reports to senior management.