Director

The Director at Viability is tasked with overseeing the daily operations of the Mass Health Funded Day Habilitation program. This includes managing a structured, therapeutic program designed for individuals with Intellectual and Developmental Disabilities, ensuring quality treatment services, and meeting program documentation and funding requirements. The role also involves fostering relationships with various stakeholders, leading a diverse team of professionals, and handling program budgets and operations.

To qualify for the Director position at Viability, candidates should ideally have a Master’s degree in social work, psychology, or a related field. Alternatively, a Bachelor’s degree in a related area combined with five years of relevant experience is acceptable. Moreover, candidates should possess at least 10 years of experience in program operations, supervision, and financial management, demonstrating a thorough understanding of diverse populations and the ability to connect with various stakeholders.

The work environment at Viability promotes inclusivity and collaboration, giving Directors the opportunity to make a meaningful impact in the lives of individuals with disabilities. With a dedicated team and a mission that focuses on acceptance and access, the culture at Viability encourages professional growth, creative problem-solving, and a strong work-life balance that is essential for overall well-being.

The Director position at Viability operates on a schedule from Monday to Friday, with standard hours from 8:00 AM to 4:30 PM. However, responsibilities may occasionally require flexibility, including working during weekends, holidays, or evenings as needed to support the program and its participants.

Viability offers a comprehensive benefits package for its employees, which includes competitive pay, medical, dental, and vision insurance, a generous paid time-off policy, a retirement plan with employer match, tuition scholarships, and professional development opportunities. Employees also enjoy a focus on work/life balance, making Viability an attractive workplace for those looking to further their careers in human services.

When discussing financial management in a human services program during an interview, it's important to highlight your experience in budgeting, financial tracking, and resource allocation. Explain your strategies for effectively managing funds and ensuring compliance with funding source requirements while maximizing the impact of available resources.

Discussing your leadership style requires you to explain how you motivate and empower your team. Share examples of how you foster collaboration and inclusivity while listening to team members’ needs. Highlighting your focus on professional development and nurturing talent can resonate well with interviewers.

To ensure compliance, it’s crucial to establish clear processes for documentation and regular audits. Emphasize your previous experience in maintaining accurate records and meeting healthcare funding requirements, along with your proactive approach to training staff on best practices.

Building relationships with community stakeholders involves consistent, open communication and active listening. Describe your experience in engaging with different groups, sharing success stories, and how you view these relationships as vital to program success and participant advocacy.

Handling disagreements requires effective conflict resolution skills. Discuss your approach to facilitating open discussions, ensuring everyone feels heard, and finding common ground. Emphasize the importance of fostering a collaborative environment where solutions are prioritized over disagreements.

To prioritize tasks effectively, you should mention your organizational skills and ability to assess the urgency and importance of each task. Share techniques you've used, such as creating to-do lists or leverage scheduling tools, to keep the team on track while remaining flexible to adapt to unexpected changes.

Share specific experiences related to therapeutic and habilitation services, explaining your involvement in developing, implementing, or overseeing programs that support individuals with disabilities. Highlight your understanding of best practices and the importance of tailoring services to meet individual needs.

Data is crucial in decision-making. Explain how you have utilized data analytics to assess program effectiveness, monitor participant progress, and identify areas for improvement. Mention your experience with electronic health records and other data-driven tools that support informed decision-making.

To support your team's professional growth, discuss how you initiate regular feedback sessions, offer training opportunities, and encourage participation in relevant workshops. Share your belief in creating an environment where lifelong learning is valued, and everyone has the chance to thrive.

In answering this question, share a personal connection to the field, whether through past experiences or a passion for advocacy. Discuss how each day motivates you as you contribute positively to how those with disabilities access services and achieve their goals.