Remittance Processing Associate - 2nd Shift

As a Remittance Processing Associate at FIS Global, your key responsibilities include preparing customer payments for processing, coordinating equipment setup and maintenance, performing research and adjustment activities, processing any exception items, and managing inventory related to remittance processing supplies. You’ll also prepare outgoing collection notices. It's a crucial role that ensures efficient handling of customer payments.

To excel as a Remittance Processing Associate at FIS Global, you should possess considerable knowledge of remittance processing, strong written and oral communication skills, and a good understanding of problem-solving techniques related to transaction processing. Physical capability to lift or move items up to 30 pounds and organizational skills to manage workload efficiently are as well essential.

The Remittance Processing Associate position at FIS Global involves a full-time schedule from Monday to Friday, with working hours from 3 PM to 11:30 PM. This shift provides a perfect opportunity for those who prefer evening hours while contributing to a critical part of our operations in Bolingbrook, Illinois.

At FIS Global, Remittance Processing Associates can explore various paths for career advancement. Employees are encouraged to take advantage of professional and personal development resources, which can lead to promotions inside the organization. FIS promotes a culture of learning and growth, making it a great place to enhance your skills and progress in your career.

The salary for the Remittance Processing Associate position at FIS Global ranges from $15.40 to $27.45, reflecting factors such as experience, skills, and education. FIS recognizes and values the contributions of its employees by offering competitive compensation aligned with industry standards. Discuss specific salary ranges with your recruiter during the hiring process.

When responding to this question, focus on specific tasks you’ve handled in previous roles related to remittance processing. Discuss your familiarity with preparing payments, managing equipment, and processing exception items, using examples that highlight your proficiency and attention to detail.

Explain your approach to prioritization by detailing how you assess urgent tasks versus routine ones. Share techniques you employ to stay organized and efficient, such as using lists, utilizing technology for reminders, or collaborating with colleagues to manage workload.

Discuss your methodical approach to ensuring accuracy, such as double-checking calculations, reviewing transaction details prior to submission, or utilizing specific software tools that aid in error detection. Provide concrete examples of how you’ve resolved discrepancies in the past.

In your response, outline the steps you would take upon encountering an exception item. Indicate how you would research the discrepancy, collaborate with team members if necessary, and ensure a timely resolution while keeping accurate records of the adjustment process.

Express your enthusiasm for the fintech industry and your admiration for FIS Global’s commitment to diversity and innovation. Mention how the company's values align with your career goals and how you can contribute to their mission in the role you're applying for.

Share your knowledge about specific remittance processing equipment and software you’ve worked with in the past. Mention any relevant certifications or training, and demonstrate your understanding of how these tools fit into the remittance workflow.

Discuss your interpersonal skills and willingness to lend a hand. Provide examples of how you collaborate effectively with others, share knowledge, and maintain a positive attitude even when under pressure, ensuring the entire team performs at its best.

Provide a specific example of a past situation where you caught an error. Discuss how you identified it, the actions you took to rectify the mistake, and what you learned from the experience to prevent future occurrences.

In your answer, describe the investigative process you would follow: verifying payment details, consulting relevant documentation, and possibly reaching out to the customer. Discuss how you ensure that each matter is addressed thoroughly and accurately.

Be straightforward about your physical capability, mentioning any past experiences that required similar tasks. If you’re comfortable with lifting items up to 30 pounds, emphasize your readiness to handle this aspect of the Remittance Processing Associate role.