Front Desk Coordinator

As a Front Desk Coordinator at Walser Automotive Group, you will be responsible for greeting customers as they arrive at the dealership, directing them to the appropriate sales or service professionals. You'll handle incoming calls and ensure they are routed effectively. Your attention to detail will be key as you assist with paperwork, manage deal jackets for our Sales Floor, and scan customer information into our systems.

To qualify for the Front Desk Coordinator position at Walser Automotive Group, candidates should have excellent customer service skills and a positive attitude. Proficient intermediate knowledge of MS Office is required, alongside good time management skills and the ability to multitask effectively in a busy environment. A detail-oriented approach is essential for handling various tasks.

Walser Automotive Group provides a comprehensive benefits package for Front Desk Coordinators, including medical, dental, and vision coverage, a Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Additionally, you'll have access to paid parental leave, life insurance, a 401(k) with employer match, and unique perks like pet insurance and employee discounts.

At Walser Automotive Group, diversity and inclusion are at the core of our values. We are committed to fostering an environment where everyone feels welcome and valued. Our Employee Resource Groups, such as Women of Walser and Drive with Pride, provide support and networking opportunities for underrepresented groups within our workforce, ensuring that all voices are heard and celebrated.

The work environment for Front Desk Coordinators at Walser Automotive Group is dynamic and fast-paced but also focused on family and teamwork. You will be engaging with customers and collaborating with various departments, creating a lively and supportive atmosphere. Our commitment to our Core Values ensures a positive workplace culture where you can thrive and contribute meaningfully.

Prioritizing tasks as a Front Desk Coordinator is essential, especially in a busy environment. I would recommend assessing incoming calls and customer needs first, then managing paperwork and administrative duties based on urgency and impact on customer service. Multitasking effectively while staying organized will help ensure that all responsibilities are handled smoothly.

In my previous role, a customer came in quite frustrated with a previous experience. I listened to their concerns attentively, empathized with their situation, and took immediate action to resolve their issue by involving the appropriate staff members. By the end of our interaction, the customer left feeling valued and appreciated, which is the essence of excellent customer service.

To manage my time effectively as a Front Desk Coordinator, I set clear goals for each day and prioritize my tasks. Utilizing tools like to-do lists and digital calendars can help keep track of appointments, call schedules, and paperwork. Additionally, I believe in remaining flexible and adapting to the unexpected while maintaining a focus on critical responsibilities.

I admire Walser Automotive Group’s commitment to family, career development, and diversity. The positive workplace culture and values resonate with me, and I am inspired by the significant impact the company has made in the community. I am passionate about customer service and believe my skills would be a perfect fit for a role that promotes a welcoming and efficient environment.

In high-stress situations, I focus on remaining calm and composed. I prioritize tasks based on urgency and impact, tackle one task at a time, and leverage my experience to keep things moving fluidly. Additionally, I believe in asking for help when needed and maintaining open communication with my team to ensure we provide the best service possible.

The most important quality for a Front Desk Coordinator is exceptional customer service skills. Being the first point of contact, it's essential to make every customer feel welcomed and valued. This includes being friendly, responsive, and solution-oriented, ensuring that customers have a positive experience during their visit.

When dealing with a difficult customer, I believe in staying patient and empathetic. I would actively listen to their concerns without interruption, validate their feelings, and try to resolve the issue promptly by engaging the appropriate support team. This approach not only helps alleviate the customer's frustration but also demonstrates our commitment to service.

In a previous role, a customer needed a specific part that wasn’t readily available. I took the initiative to contact multiple suppliers and went out of my way to find the part, updating the customer throughout the process. Ultimately, this resulted in a happy customer who appreciated our dedication and attention to their needs.

To ensure accuracy during busy periods, I focus on maintaining organized systems and clear communication. I always double-check important details and encourage a team environment where we help each other catch potential errors. Additionally, I find that taking short breaks can help refresh my mind and enhance focus for better accuracy.

As a Front Desk Coordinator, my long-term career goals are to grow within the organization by embracing opportunities for professional development and leadership roles. I aspire to enhance my skills in customer service and operations, eventually taking on more responsibilities that allow me to contribute significantly to the efficiency and success of the dealership.