HIICAP Engagement Specialist
Job Description
New York City is home to approximately 1.8 million older adults, and the Department for the Aging is committed to helping them age in their homes and communities. Our mission is to eliminate ageism and ensure the dignity and quality of life of diverse older adults. We also work to support caregivers through service, advocacy, and education.
The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY. The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.
NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as a HIICAP Engagement Specialist. In this role, you will be tasked to provide invaluable support to Medicare beneficiaries but also lead outreach initiatives to educate and empower our community.
The duties and responsibilities of the HIICAP Engagement Specialist include but are not limited to:
- Conduct comprehensive consultations with Medicare beneficiaries, offering tailored guidance on their healthcare coverage options, including Original Medicare, Medicare Advantage, and Medicare Part D plans.
- Track outreach metrics, such as the number of beneficiaries reached, workshops conducted, and enrollment support provided.
- Develop and implement outreach strategies to reach under-served populations, including organizing and participating in community events, health fairs, and workshops to educate individuals about Medicare enrollment, coverage, and available resources.
- Design and deliver engaging presentations and workshops on Medicare-related topics for community organizations, older adult centers, and other stakeholders
- Coordinate and facilitate Medicare orientation sessions for newly eligible beneficiaries. Provide an overview of Medicare, enrollment processes, and available assistance programs.
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The HIICAP Engagement Specialist is an exciting opportunity with NYC Aging, right in the heart of New York City! In a city buzzing with approximately 1.8 million older adults, our mission is clear: we strive to eliminate ageism while ensuring every senior can maintain their dignity and quality of life. This role is more than just a job; it’s about making a real impact. As a HIICAP Engagement Specialist, you’ll dive deep into supporting Medicare beneficiaries, providing them with essential guidance on healthcare coverage options like Original Medicare, Medicare Advantage, and Medicare Part D. You’ll also get to flex your creativity in outreach initiatives, developing strategies to engage underserved populations through community events, health fairs, and educational workshops. We’re looking for someone who is enthusiastic about delivering engaging presentations and fostering meaningful connections within the community. You’ll keep track of outreach metrics and coordinate Medicare orientation sessions, making sure that newly eligible beneficiaries have all the knowledge they need to navigate their options. If you have a heart for service and a background in community work, this role will be a fulfilling way to bring your skills to a compassionate, mission-driven team. Join us in making a difference for older adults and their families in New York City, where every day is an opportunity to educate, support, and empower those who’ve built our vibrant community.
Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...
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