Jr. Systems Administrator (Option to be remote)

Irvine, CA (Option to be remote)

Jr. Systems Administrator | Acorns

Acorns is seeking a Jr. Systems Administrator to help round out our ever-growing support, infrastructure, and IT Operations team. You'll be part of the larger Technical Operations department, focusing on end user support, network infrastructure, technical brainstorming, and future service implementation. You should be technical enough to act as a Tier 1/2 support engineer, able to troubleshoot and drive end user related issues to resolution, work with various business leaders around the company to partner as internal ‘consultants’, as well as step back to the 10,000 ft. view to identify, document and execute large scale company IT initiatives effectively in sync with the rest of the IT Operations team.

Our ideal Acorns Jr. Systems Administrator understands the bedside manner of 'white glove' end user support, the discipline of effective long-term documentation, the technical understanding around overall TCP/IP networking, the drive to never be satisfied with 'good enough', and the perpetual desire to always find ways to grow and thrive.

This role has the option to be remote or based in our Irvine, CA or New York, NY offices.

You are not expected to have experience with all listed requirements. If you feel passionately about Acorns' mission, vision and values, please apply. 

Within 1 month, you will:

• Introduce yourself and become integrated with the Acorns team.
• Get to know our various Service Desk, networking, and business processes of today.
• Gain a basic understanding of our current identity management and business suite infrastructure, and our various networking tools.
• Hit the ground running with Service Desk support, device procurement, and user administration.

Within 3 months, you will:

• Have integrated yourself in the day to day processes of our Service Desk.
• Begun to help with user administration and lifecycle management practices.
• Begun to help support some of our larger IT Operational initiatives.

Within 6 months, you will:

• Already have identified future possibilities for growth in our IT Operation procedures and tooling.
• Have a basic understanding of the processes around production-level incidents, mitigation procedures, and the big picture of how our teams work together.
• Have a firm grasp of what monitoring tools track what services, and influence future recommendations on tooling optimizations.

What you will bring to Acorns:

• 2+ years of macOS and/or Linux administration.
• 2+ years of higher tier customer support (the more 'white glove', the better).
• A basic understanding of networking technologies (DNS, DHCP, TCP/IP, etc).
• Public cloud experience, preferably AWS.
• Basic familiarity with monitoring systems such as Datadog.
• Serious Documentation chops.
• Exceptional communication skills (written and verbal).

What we offer: 

• Competitive salary and stock options
• A comprehensive benefits package to meet the needs of you and your family
• Flexible paid time off
• Numerous career possibilities that allow you to grow with Acorns
• Talented and motivated team members who care deeply about one another, our mission and our customers.
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is how everyday consumers save & invest for the long term. To date, customers have invested over $15 billion with Acorns, much of it in spare change. By putting the tools of wealth-making in everyone's hands, Acorns has become the largest subscription service in U.S. consumer finance, serving over 10 million everyday Americans. Customers get automated investing in diversified portfolios, a simple retirement product, a bank account that helps people spend less to invest more, and bonus investments from 20k brands. Plus, everyday Americans can easily invest in their kids and get money news they can use, all from the same app. From acorns, mighty oaks do grow!

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Commitment to a diverse community: 

Acorns is committed to building a diverse community of customers, partners, and team members. We believe that fostering diversity not only fuels creativity, but also challenges conventional thinking and helps us properly represent the unique experience of the everyday consumer that we serve. 

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Find a way

Compensation Information:

The pay range for this position at commencement of employment is expected to be between $91,660 and $101,844/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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