WerkstudentIn IT Support (m/w/d)

The WerkstudentIn IT Support at Roadsurfer will be mainly responsible for setting up devices such as laptops and phones for new employees, managing IT support tickets, solving basic IT issues, and maintaining IT documentation. This role is essential for ensuring a smooth onboarding process and assisting with the daily technical needs of the team.

To qualify for the WerkstudentIn IT Support role at Roadsurfer, you should be currently enrolled in a university program, preferably in an IT or technology-focused field. Candidates should have a good technical understanding and some experience with operating systems like Windows, MacOS, Android, and iOS.

Success as a WerkstudentIn IT Support at Roadsurfer relies on a structured work approach, effective communication skills, and a service-oriented mindset. A proactive attitude and enjoyment in troubleshooting technical problems are also key to thriving in this supportive and collaborative environment.

At Roadsurfer, personal development is a top priority. As a WerkstudentIn IT Support, you’ll have access to individualized growth plans along with our in-house academy. This means extensive opportunities to gain new skills and grow both personally and professionally, paving the way for your future career in IT.

Benefits for the WerkstudentIn IT Support at Roadsurfer include flexible work hours, the chance to work from various locations in Europe, an annual camper rental for personal use, discounts via our corporate benefits platform, and a vibrant office culture with team events. You'll also enjoy a friendly atmosphere, complete with office dogs!

In your response, highlight your experience with different operating systems such as Windows and MacOS, along with any troubleshooting you've performed. Discuss specific instances where you've successfully resolved an IT issue, showcasing your problem-solving abilities.

Share any previous experiences you've had, whether through internships or personal projects. Focus on the types of support you've provided, your ability to handle tickets, and how you ensure user satisfaction with your assistance.

Discuss your approach to escalations. Emphasize your proactive problem-solving mindset, your willingness to seek help from more experienced team members, and your commitment to keeping the end-user informed throughout the process.

Detail the process of configuring hardware, installing necessary software, ensuring network connectivity, and performing tests for functionality. Describe how you would also provide a quick orientation for the new employee on their setup.

Explain your method for assessing urgency and impact of issues. Share that you would prioritize tickets based on severity and deadlines while maintaining open communication with team members and users.

If you're fluent in German and comfortable communicating in English, mention this. Share examples where you’ve successfully communicated technical topics in both languages, emphasizing the ability to work in a bilingual team.

Provide examples of specific IT issues you’ve encountered, what steps you took to resolve them, and what the outcomes were. This shows your hands-on experience and your capability in handling IT support tasks.

Demonstrate your enthusiasm for the role and how it aligns with your career goals. Mention Roadsurfer's unique work environment, benefits, and the chance to be part of an innovative company in the outdoor travel industry.

Address potential challenges, like handling difficult users or complex technical issues. Emphasize your resilience and adaptability, and how you've successfully navigated similar challenges in previous experiences.

Share the resources you utilize, such as blogs, online courses, webinars, or tech communities. Highlight your love for learning and your commitment to continuous improvement in your IT knowledge and skills.