Job details
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Senior Manager, Customer Success (Professional Services, eCommerce)
Jungle Scout is looking for a Senior Manager, Customer Success with experience in eCommerce to lead a high-performing Customer Success team focused on delivering exceptional experiences and driving customer growth.
Skills
- Enterprise B2B SaaS Customer Success leadership
- Deep understanding of eCommerce landscape
- Experience in managed services
- Strategic thinking and business acumen
- Strong communication and analytical skills
- Operational leadership and critical thinking
- Change management and customer-centric mindset
Responsibilities
- Set clear vision and goals for the team
- Develop playbooks for customer interactions
- Provide coaching and development to team members
- Monitor progress and prioritize actions for customer retention and growth
- Establish repeatable processes for improved outcomes
- Share customer insights with cross-functional teams
Benefits
- Work alongside a passionate and supportive team
- Remote-first culture with flexibility in work environment
- Opportunities for skill development and growth
- Competitive compensation packages with performance bonuses and equity
- Comprehensive health benefits, retirement plans, and paid parental leave
To read the complete job description, please click on the ‘Apply’ button
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Jungle Scout
Empower the world with the most robust ecommerce insights to win online.
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 1, 2024
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