Customer Support Specialist - Luxembourg

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical office in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. Further, you’ll have the unique opportunity to help us expand our team into the EMEA time zone.

We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

What you’ll do

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions

• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success

• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor, visiting clients on-site periodically

• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers

• As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success

• Advocate by sharing customer feedback to inform product development and software improvements

• Contribute towards cross-functional initiatives and strategic projects

• Develop and refine internal documentation, processes, and procedures

• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

• You might be subject to travel to the US

Qualifications

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)

• 3+ years of professional experience in relevant setting

• Excellent written and verbal communication skills

• Demonstrate assertiveness and perseverance when resolving customer requests

• Team-first attitude, high level of empathy, and passion for helping others

• Strong troubleshooting, problem solving, and analytical ability

• Excellent time management and organizational skills

• Strong technical aptitude and a desire to learn and develop new skills

• Ability and openness to work 9 AM -6 PM local business hours as base hours, but with flexible for later hours for initial training and some ongoing training requirements

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation 

Compensation for this position includes a base salary, equity, and a variety of benefits. The base salary range for this role is €36,000 - €54,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. 

Benefits include:

• Comprehensive paid holiday leave in addition to company-recognized holidays

• Paid family leave, medical leave, and bereavement leave policies

• Pension contributions

• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

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