Optometric Technician - Eastview

As an Optometric Technician at Warby Parker, your daily responsibilities will include acting as the primary liaison between the doctor and the patient, conducting preliminary clinical data collection like visual acuity testing and eye pressure checks, assisting in eye exams, and training new contact lens wearers. You'll also manage patient flow, maintain accurate records, and support the retail sales team as needed. Your organizational skills will ensure a seamless experience for our patients.

To join Warby Parker as an Optometric Technician, you should have a compassionate approach to patient care and be comfortable with technology. Ideally, you’ll have at least one year of experience in a medical or optometric setting, a knowledge of eyewear, and familiarity with healthcare technology systems. While certification like CPOT is a plus, it’s not a strict requirement. What’s essential is your enthusiasm for eye care and your ability to work in a team!

Warby Parker prioritizes a great patient experience by having Optometric Technicians like you who excel at multitasking and organization. You’ll guide patients through each step of the eye exam process, provide personalized assistance during appointments, and support follow-ups for services like contact lenses. Our goal is to make eye care simple and enjoyable while ensuring that each patient's needs are fully met.

When you join Warby Parker as an Optometric Technician, you can expect comprehensive training and ongoing support from your colleagues and the Store Leader. You'll have the opportunity to learn about medical applications, improve your optometry skills, and stay updated with the latest healthcare regulations. We believe in fostering your career growth, so we’re dedicated to your success in this role!

As a full-time Optometric Technician at Warby Parker, you’ll work a schedule that typically allows you to manage a high volume of patients while maintaining a healthy work-life balance. Your specific hours may vary based on the needs of the store, but our focus is on providing a supportive and efficient work environment. We understand the importance of flexibility and aim to create a schedule that works for both you and our patients.

To handle patient anxiety, I focus on building rapport and creating a comfortable environment. I explain each step of the process clearly, reassure them about what to expect, and actively listen to their concerns. Demonstrating empathy can significantly ease their nerves.

In my previous roles, I gained extensive experience in clinical data collection, conducting tests like visual acuity and ocular motility. I understand the importance of accuracy and confidentiality in gathering information, ensuring that I follow HIPAA regulations at all times.

To prioritize multiple patients, I would assess their needs and establish a workflow to address the most urgent tasks first. Strong organization skills and efficient communication with both the patients and the team can help manage appointments smoothly.

Maintaining cleanliness and organization involves regularly restocking supplies, promptly cleaning equipment after each use, and following a routine checklist to ensure that all items are in their designated places. This helps create a positive environment for both patients and staff.

I stay updated on the latest practices in optometry through continuous education, attending workshops, and reading industry publications. Networking with other professionals also helps me keep my knowledge current and apply best practices.

Once, I had a very anxious patient who was hesitant to complete their eye exam. I took time to explain the procedure and addressed their questions calmingly. By focusing on patient care and building trust, they proceeded with the exam feeling much more comfortable.

The most important quality for an Optometric Technician is empathy. Being able to connect with patients, understand their needs, and provide compassionate care can significantly enhance their experience and build long-lasting patient relationships.

In case of conflicts, I prefer to approach the situation with open communication. Listening to the other person’s perspective and finding common ground helps pave the way for effective solutions and a harmonious work environment.

I'm familiar with several tools and technologies used in optometry, including electronic health records (EHR), retinal cameras, and medical applications for data collection and scheduling. Being tech-savvy allows me to adapt quickly to new systems.

I want to work at Warby Parker because I admire the company’s mission to make vision care accessible while promoting a positive impact on the community. Being part of such an innovative team that prioritizes both patient care and social responsibility is personally inspiring.