Unemployment Claims Associate (Contract)

As an Unemployment Claims Associate at Justworks, your main responsibilities will include processing unemployment claims, conducting wage and benefit audits, and effectively communicating with various state departments. You’ll support the implementation of enhancements in the unemployment process, manage sensitive customer data, and collaborate with both internal teams and external vendors. Attention to detail and the ability to resolve inquiries are also key aspects of your role.

To apply for the Unemployment Claims Associate position at Justworks, having experience in unemployment claims, operations, or customer service is preferred. You should also be adept at utilizing various systems and software. Beyond technical competencies, we seek detail-oriented individuals who display strong communication skills and the ability to work well within a team environment.

At Justworks, the work environment for an Unemployment Claims Associate is warm, welcoming, and collaborative. We pride ourselves on our casual yet hardworking culture, where employees are encouraged to learn from one another and take part in company retreats and wellness programs. You’ll be working within a supportive team that values innovation and celebrates diversity.

The Unemployment Claims Associate role at Justworks is a temporary 5-month contract. During this time, you’ll have the opportunity to make a significant impact on our processes and contribute to the overall success of the Risk & Insurance team while getting to know the business inside and out.

Justworks is fully committed to fostering an inclusive workplace where diversity of identity, culture, and life experiences are celebrated. We provide support to candidates with disabilities and ensure that all employees are treated fairly regardless of their background. Our active focus on diversity, equity, inclusion, and belonging (DEIB) reflects our belief that a diverse team enhances creativity and innovation across the organization.

In responding to this question, detail specific roles where you have managed unemployment claims, emphasizing your accuracy and efficiency. Discuss any software or systems you used, and highlight how you ensured compliance and comforted individuals during the claims process.

Share examples of organization and time management techniques that have worked for you, like using lists or digital tools. Mention any relevant experiences where prioritization led to the successful resolution of urgent requests, showcasing your adaptability.

For this question, elaborate on your communication style, emphasizing clarity and professionalism. Provide examples of past interactions, how you built relationships, and your approach to problem-solving through effective dialogue.

Answer this question with a methodical approach. Discuss the importance of verifying information first, communicating promptly with internal teams and clients, and dissecting the issue to provide an accurate resolution while maintaining integrity.

Reflect on any software you've used and describe your level of proficiency and adaptability. Share experiences of how these systems contributed to efficiency in claims processing and how you quickly learned new tools.

Illustrate your problem-solving skills under pressure. Share a specific anecdote where stress was a factor, and detail how you remained calm, focused, and effective in your decision-making process.

Discuss techniques you employ to check your work, such as double-checking entries or cross-referencing documents. Emphasize your attention to detail and commitment to maintaining high standards of accuracy.

Offer insights into what you’ve observed in previous roles, suggesting any procedural improvements or innovations based on your experiences. Show your eagerness to participate in the enhancement of workflows.

Express your admiration for Justworks’ culture, values, and mission. Mention elements of the role that excite you and how they align with your professional goals, showcasing your passion for making a positive impact while enjoying a supportive work environment.

Explain the importance of collaboration and communication in your work. Provide examples of successful team projects, detailing your part in fostering a positive, cooperative atmosphere that leads to better outcomes for clients.