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Concierge

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in.We’re seeking a Concierge to work in an opportunity with a top client in Utica, NY. .We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.Snapshot:Start Date: ASAP - 1/6/2025Pay rate is $12.80 per hour.Shift Information: M- F 8am to 5:00 pm ONSITESummary Description: The Concierge is the first face that visitors see at the company’s Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls, and ensuring all guests and callers are appropriately routed in a courteous and professional manner.Essential Responsibilities / Accountabilities:• Greets and directs visitors to the appropriate company representative.• Administers intake sign-in log and exit satisfaction survey to visitors.• Schedules 1:1 consultation appointments as needed for licensed and certified company representatives.• Answers all incoming calls in a timely and professional manner.• Accurately transfers calls to appropriate parties.• Performs a variety of clerical duties (light filing and data entry) as requested.• Organizes and maintains up-to-date corporate information and telephone listings.• Maintains reception area materials (e.g., product brochures, newsletters, event calendars) to provide resource information to visitors.• Receives a variety of items (e.g., mail, special deliveries, packages, supplies) for the purpose of distributing materials to appropriate parties.• Performs additional job duties as assigned by the company.Minimum Qualifications:• Associate degree in a relevant field or equivalent combination of relevant education and experience.• Receptionist or customer service experience in an employment setting of 50+ people required.• Excellent phone etiquette and customer service skills.• Well-organized with attention to detail.• Ability to multitask in a fast-paced environment.• Professional, enthusiastic, and positive attitude.• Knowledge of all Microsoft Office applications.What happens next?Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work.Apply to be a Concierge today!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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What You Should Know About Concierge, Kelly Services

If you're searching for a job that blends professional responsibilities with a welcoming atmosphere, the Concierge position at Kelly® Professional & Industrial in New Hartford, NY, might be just what you need! We’re on the lookout for a friendly face to be the first point of contact for visitors at our esteemed client’s Resource Center retail locations in Utica. As a Concierge, your main missions will include warmly greeting visitors, managing incoming calls, and ensuring that each guest is directed to the right company representative with courtesy and professionalism. Your day-to-day will not only involve a variety of clerical duties like light filing and data entry, but also the rewarding task of scheduling important consultations for our certified teams. You’ll need to have an eye for detail as you maintain the reception area and corporate information, all while keeping our phone lines running smoothly. This full-time position operates Monday through Friday, from 8 AM to 5 PM, offering competitive pay of $12.80 per hour. With a focus on creating a positive environment, you’ll also benefit from Kelly's extensive support and resources, including health benefits, retirement plans, and paid leave. So, if you bring a can-do attitude, exceptional phone etiquette, and the ability to multitask in a bustling atmosphere, we’d love to see your application!

Frequently Asked Questions (FAQs) for Concierge Role at Kelly Services
What are the responsibilities of a Concierge at Kelly in New Hartford, NY?

As a Concierge at Kelly in New Hartford, NY, your role involves greeting and directing visitors, managing phone calls, and performing clerical duties to maintain a smooth reception area. You will schedule consultation appointments, administer visitor surveys, and maintain up-to-date corporate information. Your presence will ensure that every person who enters our Resource Center feels welcomed and supported!

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What qualifications does Kelly require for the Concierge position?

To qualify for the Concierge role at Kelly in New Hartford, NY, candidates should possess an associate degree in a relevant field or equivalent experience, along with a background in customer service or as a receptionist in a setting with at least 50 people. Strong phone etiquette, organization skills, and familiarity with Microsoft Office applications are essential to thrive in this position.

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What is the work schedule for the Concierge position at Kelly?

The Concierge position at Kelly in New Hartford, NY, features a full-time work schedule from Monday to Friday, with hours from 8 AM to 5 PM. This consistent schedule allows for a balanced work-life while engaging in meaningful interactions with visitors.

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What kind of work environment can a Concierge expect at Kelly?

As a Concierge at Kelly in New Hartford, NY, you can expect a dynamic work environment where no two days are the same. The role requires adaptability and a friendly demeanor, as you'll be interacting with various individuals visiting our Resource Center. Kelly fosters a supportive atmosphere that values growth and inclusivity.

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What benefits can a Concierge at Kelly expect?

In addition to earning a competitive hourly wage, a Concierge at Kelly in New Hartford, NY, enjoys numerous benefits, including access to medical, dental, and vision plans, retirement savings options, paid time off, and more. Kelly is committed to supporting your career progression and ensuring a positive work experience.

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Common Interview Questions for Concierge
Can you describe your experience in customer service as it relates to the Concierge role at Kelly?

When answering this question, be specific about your past customer service experiences. Highlight your skills in greeting guests, managing their queries, and providing exceptional support. Use examples that demonstrate your ability to handle multiple tasks effectively while maintaining a friendly and professional demeanor.

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How would you handle a difficult visitor at the reception?

It's important to remain calm and composed. An effective response should emphasize listening to the visitor's concerns, empathizing, and then proposing a solution or directing them to the appropriate team member. Sharing a specific scenario from your past experience will illustrate your conflict resolution skills.

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Why do you want to work as a Concierge at Kelly?

In your answer, express your enthusiasm for the position and the company. Discuss how the role aligns with your customer service background and your desire to create positive experiences for visitors. Mention Kelly's commitment to developing talent and how you see yourself fitting into that overall vision.

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What strategies do you use for effective multitasking in a busy environment?

Describe your time management skills, such as prioritizing tasks and using organizational tools. Give an example of a situation where you successfully juggled multiple responsibilities, demonstrating both your efficiency and attention to detail.

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What tools or software are you proficient in that relate to this role?

Discuss your proficiency in Microsoft Office applications and any other relevant software you’ve used to manage schedules, handle communications, or maintain records. Mention how these skills will be useful in streamlining your tasks as a Concierge.

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Describe a time when you went above and beyond for a customer.

Use the STAR method (Situation, Task, Action, Result) to provide a clear structure for your response. Share a detailed example that reflects your dedication to customer satisfaction, illustrating how you can bring that same level of commitment to the Concierge role at Kelly.

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How do you prioritize tasks when faced with multiple demands?

You might explain your process of assessing the urgency and importance of each task. Discuss how you decide what to tackle first and mention any tools you use for organization, emphasizing your effectiveness in managing time and resources efficiently.

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In your opinion, what makes a great Concierge?

This question allows you to express your insights into the role. Discuss qualities like excellent communication, empathy, and problem-solving skills. Highlight that a great Concierge should always strive to enhance visitor experiences and leave a lasting positive impression.

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Can you give examples of your work experience in a fast-paced environment?

Share specific examples from your previous jobs where you had to work quickly while ensuring quality service. Highlight the skills you developed in such environments that will help you excel as a Concierge at Kelly.

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What do you know about Kelly and our mission?

Make sure to research Kelly beforehand and express your understanding of the company's commitment to diversity, progression, and support for employees. Discuss how those values resonate with you and how you see yourself contributing to the company’s mission.

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Founded in 1946, Kelly Services provides workforce solutions to various industries worldwide. The company also provides temporary staffing and direct-hire placement services across various disciplines, such as corporate finance departments, accoun...

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Full-time, on-site
DATE POSTED
December 18, 2024

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