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Community Lead

🪶 About Plume
Plume is the first fully-integrated and modular blockchain optimized for real world assets (RWAs). We’ve built an EVM-compatible blockchain that’s fast, efficient, and incredibly cheap, along with an end-to-end onboarding platform that lets asset issuers deploy their RWAs onchain. We’re proud of our rapidly growing network, which includes:

  • 180+ RWA companies building dapps and tokenizing assets on Plume’s testnet, ranging from collectibles and real estate to equities and private credit

  • 50+ technology partners working with Plume and offering special services to our ecosystem partners

  • Experienced team of 20+ crypto, finance, and tech professionals from:

    • Crypto: Coinbase, dYdX, LayerZero, Binance, Galaxy Digital, Kraken

    • Finance/Tech: JP Morgan, Robinhood, Google, Coupa, Affirm

  • Backed by great investors and operators including:

    • Haun Ventures, Galaxy Digital, Superscrypt, SV Angel, A Capital, Portal Ventures, and more

🪶 You are:

Plume is seeking an experienced and passionate Community Lead to oversee and drive community growth, engagement, and advocacy. This is a pivotal role on Plume's Community Team, responsible for fostering an active and loyal community of users, developers, asset issuers, partners, and enthusiasts within the blockchain and crypto ecosystem.

As the Community Lead, you will develop and execute strategies to engage Plume’s community across platforms like Discord, Telegram, Twitter, and other social channels. You'll drive community-driven growth, manage online discussions, organize community events, and cultivate strong relationships with Plume's most active supporters.

This role requires a skilled community builder who is deeply embedded in blockchain culture, understands the needs of users, token holders, developers, and asset issuers, and can turn online engagement into real-world advocacy.

🪶 Overall Responsibilities

1. Community Growth & Engagement

  • Lead and grow Plume’s community of developers, RWA issuers, and token holders.

  • Foster community participation through engaging activities such as AMAs, polls, contests, and educational initiatives.

  • Design and implement growth strategies to increase the size, activity, and loyalty of Plume's community.

2. Community Management & Moderation

  • Oversee daily interactions and moderation on platforms such as Discord, Telegram, Reddit, and social media.

  • Respond promptly to community inquiries, escalate issues when needed, and ensure consistent engagement across time zones.

  • Implement community guidelines, enforce moderation rules, and ensure a positive experience for all community members.

3. Content & Messaging

  • Develop community-centric content, such as FAQs, educational posts, how-to guides, and product announcements.

  • Work closely with marketing and product teams to ensure community messaging is aligned with Plume’s broader brand and product strategy.

  • Assist with the development of community-focused content for social media and blog posts.

4. Community Advocacy & Insights

  • Act as the voice of the community within the company, providing feedback, trends, and insights to internal teams.

  • Serve as a bridge between Plume and its community, ensuring that community voices influence product development and roadmap decisions.

  • Cultivate relationships with Plume's most active and influential community members, encouraging them to become brand advocates and community leaders.

5. Events & Activations

  • Plan and execute community-driven events such as hackathons, meetups, live streams, and virtual town halls.

  • Identify opportunities to create in-person or online engagement experiences that drive community growth and loyalty.

  • Facilitate speaking opportunities for Plume's executives and team members at industry conferences and webinars.

6. Analytics & Reporting

  • Track key metrics related to community growth, sentiment, and engagement.

  • Create reports and dashboards that provide visibility into the health and impact of the community.

  • Use insights from community analytics to improve engagement strategies and inform product development.

🪶 Qualifications

  • 5+ years of experience in community management, social media management, or growth marketing, ideally in blockchain, crypto, or fintech. Crypto native required.

  • Experience growing and managing large communities across platforms like Discord, Telegram, Reddit, and social media.

  • Strong ability to foster online community engagement and growth through campaigns, events, and interactive content.

  • Exceptional communication and storytelling skills, with the ability to distill complex ideas into simple, engaging messages.

  • Experience moderating online communities and enforcing community guidelines to maintain a safe and welcoming environment.

  • Strong knowledge of community analytics tools and the ability to translate insights into strategy.

🪶 What to expect from Plume

  • Salary ranges are competitive with top startups.

  • As an early employee, you will receive a competitive equity grant.

  • Fully remote with the option to come into the NYC office any time.

  • Full medical, dental, and vision benefits.

  • Two all-expenses-paid offsites per year.

What You Should Know About Community Lead, Plume Network

Are you a passionate advocate for communities in the blockchain and crypto space? Plume is looking for a Community Lead to join our vibrant team in New York City! As the first fully-integrated and modular blockchain designed for real-world assets (RWAs), Plume thrives on building strong relationships within our community of developers, asset issuers, and enthusiasts. In this exciting role, you'll be responsible for driving community growth and engagement across platforms like Discord, Telegram, and Twitter. Your creative strategies will include organizing community events, fostering participation through engaging activities, and ensuring that discussions remain lively and constructive. You'll work closely with our marketing team to convey the Plume message authentically and effectively, helping transform online interactions into real-world advocacy. With your strong understanding of blockchain culture, your role will be crucial in ensuring that our community members feel heard and valued, influencing product development and strategy. Not only is Plume a place for innovation, but we also prioritize the well-being of our team with competitive salaries, equity grants, and comprehensive benefits. Plus, you can work fully remote or in our NYC office—your choice! Join us at Plume, where your community leadership can make a meaningful impact!

Frequently Asked Questions (FAQs) for Community Lead Role at Plume Network
What are the main responsibilities of a Community Lead at Plume?

As the Community Lead at Plume, your primary responsibilities will include overseeing community growth and engagement, managing online discussions across platforms such as Discord and Telegram, and organizing community events. You'll develop strategies to enhance participation, respond promptly to inquiries, create educational content, and provide insights back to the company from the community.

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What qualifications are required for the Community Lead position at Plume?

Plume is looking for candidates with a minimum of 5 years of experience in community management or growth marketing, ideally within the blockchain, crypto, or fintech industries. A strong ability to foster engagement, exceptional communication skills, and experience with community analytics tools are also important qualifications for this role.

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How does the Community Lead contribute to Plume's overall mission?

The Community Lead plays a pivotal role in aligning community needs with Plume's mission by acting as the voice of the community within the company. By monitoring trends and feedback from community members, you'll help shape the product roadmap and ensure that our offerings resonate with users, developers, and asset issuers.

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What is the work environment like for a Community Lead at Plume?

Plume offers a dynamic and inclusive work environment that encourages innovation and creativity. As a Community Lead, you can work fully remotely or choose to utilize our NYC office—making it a flexible setup. We also host two all-expenses-paid offsite events per year for team bonding and collaboration.

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What opportunities for growth and development exist for the Community Lead at Plume?

At Plume, the Community Lead will have opportunities for professional development through engaging with community members, participating in industry conferences, and contributing to product development. Additionally, being an early employee means potential for career advancement as the company continues to grow and innovate.

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Common Interview Questions for Community Lead
Can you describe your experience managing online communities, especially in blockchain?

I have over five years of experience managing online communities, particularly in the blockchain space. I've utilized platforms like Discord and Telegram to foster engagement, moderate discussions, and implement community guidelines effectively to ensure a welcoming environment.

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How do you approach community engagement activities?

My approach to community engagement activities involves understanding the interests of the community first. I would then design AMAs, polls, and contests that resonate with members, driving participation and interaction while aligning with Plume’s objectives.

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Could you explain a successful community campaign you've led?

In my previous role, I led a campaign where we hosted a series of educational webinars that not only attracted new community members but also significantly boosted engagement levels. This campaign integrated social media outreach and direct invitations to existing members, making it a success.

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How do you ensure that community feedback is effectively communicated to internal teams?

I maintain regular channels of communication with internal teams, sharing insights and trends gathered from community interactions. I compile feedback into actionable reports that highlight key areas for improvement or trends that could influence product development.

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What strategies do you employ for online moderation?

For online moderation, I implement clear community guidelines and actively monitor discussions. I believe in fostering a positive environment by addressing issues promptly and ensuring that all community members feel respected and valued.

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How do you keep up with trends and changes within the blockchain community?

I stay updated on blockchain trends by following industry news, participating in forums, and networking with other professionals. I also engage with community members to understand their needs and interests better, which helps me stay ahead of any changes.

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Describe how you would handle a community conflict or issue.

I would first reach out directly to the individuals involved to understand the root of the conflict. Then, I would mediate the situation by promoting open communication to find a resolution while ensuring community guidelines are upheld.

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What metrics do you consider important for measuring community success?

I consider metrics such as community growth rate, engagement levels (likes, comments, shares), sentiment analysis from discussions, and active members' feedback to determine the health and success of the community.

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How do you balance community-driven initiatives with company goals?

I believe in aligning community initiatives with company goals by ensuring that community feedback is considered in product decisions while also promoting events that drive awareness of Plume's services and benefits.

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What excites you most about the Community Lead role at Plume?

I am excited about the opportunity to foster a passionate community around innovative blockchain technology at Plume. This role allows me to combine my love for community building with my interest in crypto, making a tangible impact in the growing ecosystem.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 9, 2024

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