Czech Speaking Technical Customer Agent - Athens, Greece

As a Czech Speaking Technical Customer Agent at The House of Mercier, you'll be tasked with providing outstanding customer support through phone, email, and chat. Your primary responsibilities include diagnosing and resolving technical issues, maintaining detailed records of customer interactions, educating customers on product features, and collaborating with technical teams to escalate more complex problems.

To qualify for the Czech Speaking Technical Customer Agent position at The House of Mercier, you should have fluency in both Czech and English, strong problem-solving skills, and exceptional communication abilities. Previous experience in customer service or technical support is preferred, alongside familiarity with support software and ticketing systems.

Yes, The House of Mercier offers extensive training and development for the Czech Speaking Technical Customer Agent role. This training is designed to equip you with the necessary skills and knowledge to tackle technical inquiries effectively, ensuring you are well-prepared to support our customers with assurance.

The House of Mercier provides a variety of benefits for the Czech Speaking Technical Customer Agent role, including private health insurance, performance bonuses, a fully paid relocation package covering flight, transfer, and hotel, a competitive monthly salary, and two extra salaries per year. These robust benefits are aimed at ensuring your well-being and satisfaction.

Yes, the Czech Speaking Technical Customer Agent role at The House of Mercier allows for remote work options. You will need to effectively manage your workload independently in a remote setting, making it a great opportunity for those who value flexibility.

To handle difficult customer interactions, I focus on active listening and empathy. I acknowledge the customer's issue, provide reassurance, and work collaboratively to find a solution. It's essential to keep a calm demeanor and maintain professionalism throughout the conversation.

In my previous role, a customer faced an issue with our product that was preventing access. I took the initiative to gather relevant information, diagnosed the problem quickly, and provided step-by-step guidance to resolve it. The customer appreciated my support and left positive feedback.

I prioritize customer inquiries based on urgency and complexity. I use a ticketing system to keep track of issues and ensure timely responses, managing my time effectively to address both simple inquiries quickly while dedicating more attention to complex problems.

When explaining complex technical concepts to a non-technical customer, I break the information down into simple terms, avoiding jargon. I use analogies or everyday examples to clarify my points and encourage questions to ensure mutual understanding.

Maintaining positive customer relations is all about transparency, responsiveness, and empathy. I strive to meet customer expectations while keeping them informed of solutions and timelines, which helps build trust and foster long-term relationships.

I stay up-to-date with products and services by actively participating in training sessions, reviewing support documentation, and engaging with product teams. I also make a habit of using our products firsthand to better understand their functionalities and common issues.

I have extensive experience using support software and ticketing systems to manage customer inquiries efficiently. I am comfortable logging interactions, tracking resolutions, and monitoring follow-up tasks to ensure all customer needs are met promptly and accurately.

I am motivated by the challenge of problem-solving and the satisfaction of helping others. Knowing that I can positively impact someone’s experience with our products drives me to provide the best support possible and continuously improve my skills.

Effective communication in customer support involves clarity, patience, and reassurance. It’s essential to listen actively, articulate solutions simply, and remain calm, particularly during stressful situations, ensuring the customer feels heard and valued.

If faced with a question I don’t immediately know the answer to, I would admit that I need to look into it further, assuring the customer that I will find the answer promptly. I would then either consult resources or escalate the matter to ensure the customer receives accurate information.