English / Spanish Language Interpreters – Remote

As an English / Spanish Language Interpreter at Kelly, you will handle inbound calls, translating conversations in both Spanish and English for a variety of industries. This role requires you to facilitate effective communication for clients in healthcare, government, insurance, and more, ensuring that even complex or technical discussions are clearly understood.

To qualify for the position of English / Spanish Language Interpreter at Kelly, candidates must be fluent in both Spanish and English. Previous experience in interpreting is not a requirement, but skills in teaching or translation are considered an asset. Additionally, candidates should be comfortable working on video calls and possess good manual dexterity for note-taking.

A typical day for an English / Spanish Language Interpreter at Kelly involves handling phone calls in a quiet home office and translating conversations on demand. You will assist in various scenarios, making connections for individuals across different sectors, all while adapting to the needs of each phone call.

Kelly offers three weeks of paid remote training for new English / Spanish Language Interpreters. This training is crucial as it prepares you to handle conversations proficiently in various contexts and ensures you are comfortable and equipped for the role.

The role of English / Spanish Language Interpreter at Kelly requires a dedicated workspace, a personal cell phone, tablet, or laptop, and a high-speed internet connection to facilitate work-related electronic communication. Additionally, having tools like a dry erase marker board is beneficial for organizing thoughts during calls.

To address misunderstandings during interpretation, I would remain calm and clarify the information without altering the original message. It's essential to adapt my communication style to the caller's level of comprehension and ensure they have a clear understanding before moving forward.

In stressful situations, I rely on my training and ability to stay calm. I prioritize the calls I handle, ensuring I remain focused and provide accurate translations, even when discussions may be challenging or sensitive.

Maintaining impartiality is crucial in interpretation. I focus on conveying the message without injecting my opinions, emotions, or biases. This means actively listening and translating faithfully, thus providing clear and neutral communication for all parties involved.

For complex technical terms, I rely on a combination of pre-research on industry-specific language and my ongoing learning. Keeping a glossary of commonly used terms in different industries aids in maintaining accuracy during those challenging conversations.

In a past experience, a caller suddenly switched topics mid-conversation. I quickly adapted by actively listening and ensuring I maintained focus on the new subject, providing seamless interpretations and keeping the conversation flowing naturally.

I am motivated by the opportunity to make meaningful connections between individuals who speak different languages. Knowing that my work helps bridge communication gaps and fosters understanding within communities drives my passion for being a language interpreter.

Confidentiality is a key aspect of interpretation. I strictly adhere to ethical guidelines, ensuring all shared information remains private. Respecting the participants' trust in me is fundamental in creating a safe and open environment for communication.

I have experience using various interpreting platforms and tools that allow for high-quality audio or video connections. These technologies help maintain effective communication, including features that assist in managing calls efficiently.

Preparation for interpreting in specialized fields involves researching medical terminology and familiarizing myself with industry processes. This foundational knowledge empowers me to convey critical information accurately during healthcare-related interpretations.

Effective time management as an interpreter involves setting a clear work schedule and ensuring I take the necessary breaks to maintain focus. Prioritizing tasks and being organized helps me handle high call volumes while delivering quality services.