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Implementation Consultant

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

 

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?


€46,000 - €77,000 a year
Purpose of the role
 
To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.
 
The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.
 
Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.
 
Role Responsibilities
 
Standardization, efficiency, and adaptability to evolving product
Embed and maintain a continuously evolving standard blueprint for the delivery of the products
Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
Provide feedback to product on field data/findings/situations.

Results Accountability
Embed high standards of performance in delivering results
Identify product delivery problem areas and works to resolve the same
Effectively balances priorities to achieve collective business results
Support Lead Consultant to make informed decisions based on facts and 360 perspectives.

Communication
Clear communication and knowledge sharing with internal and external parties
Demonstrate flexible communication style for all internal and external parties
Collaborates as an effective team player within and across departments
Conduct/attend cross-link sessions with other teams
Leverages formal and informal networks to accomplish objectives
Leverage external factors to drive growth
 
Client focus
Actively seeks and applies information about client needs to internal stakeholders
Suggest processes and procedures improvements to enhance customer experience
Assist peers and Project manager / Project Lead in escalations/technical discussions

Outside-in perspective
Stay informed on external factors and trends.
Welcomes the insights and networks of new associates joining Keyloop.
Adjust work style to adapt to different cultures and expectations.

Bias for growth
Willing to take an unpopular stand to challenge the status quo
Using logic and data to improve performance.
Embraces changes and acts as a catalyst for change.

Key Performance Indicators
Successful delivery of projects - on budget and time with quality
Completing 95% of assignments within the set time frame.
Rework to be less than 4%
Commercial and operational effectiveness - Billable and Productive utilization 80%
Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback. 
Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services.  
Provide ideas that reduce time to install / drive efficiencies for Professional Services.
Lead and drive operational excellence (through SureStart and interaction with peers and team members). 
Product knowledge through Certifications
Time sheets updated weekly.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

 

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

 

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Average salary estimate

$61500 / YEARLY (est.)
min
max
$46000K
$77000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Implementation Consultant, Keyloop

Are you ready to step into an exciting role as an Implementation Consultant with Keyloop in beautiful Finland? This is not just any job; it’s an opportunity to bridge the gap between dealers, manufacturers, and tech suppliers in the automotive industry. At Keyloop, we’re transforming how cars are bought and sold by leveraging cutting-edge technology and an open platform that fosters digital evolution. As an Implementation Consultant, you will be at the forefront, engaging directly with our customers, ensuring they get the best experience from our systems while retaining your expertise in products like DMS and Manufacturer Systems. You’ll collaborate with teams, conduct training, and provide post-go-live support, all while adhering to high standards and efficient project delivery methodologies. You will be a problem-solver, focusing on continuous improvement and effective communication with both internal and external stakeholders. Plus, you get to work from the comfort of your home, enjoying a competitive salary ranging from €46,000 to €77,000 annually. If you're passionate about technology and client satisfaction, and if you thrive in a diverse and inclusive work environment that encourages growth, then Keyloop is the place for you. We’re excited about the future and want you to be a part of our journey. Join us and shape the automotive industry together!

Frequently Asked Questions (FAQs) for Implementation Consultant Role at Keyloop
What responsibilities does the Implementation Consultant at Keyloop have?

As an Implementation Consultant at Keyloop, you will be responsible for delivering quality project deployments that meet customer expectations, ensuring efficient documentation and configuration of our products. You will work closely with both internal teams and clients to leverage your expertise on our systems and ensure seamless integration and training throughout the process.

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What qualifications are required for the Implementation Consultant position at Keyloop?

To excel as an Implementation Consultant with Keyloop, candidates should demonstrate strong analytical skills, experience in project management, and working knowledge of automotive technology systems. Familiarity with digital transformation processes, excellent communication abilities, and a collaborative mindset are essential to succeed in this role.

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What is the work culture like for Implementation Consultants at Keyloop?

At Keyloop, the work culture is one of inclusivity and collaboration. Implementation Consultants are encouraged to share their knowledge, engage with diverse teams, and contribute to ongoing improvement initiatives. Our environment challenges the status quo and embraces innovative thinking, ensuring every team member feels valued and empowered.

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What is the salary range for an Implementation Consultant at Keyloop in Finland?

The salary for an Implementation Consultant at Keyloop in Finland typically ranges from €46,000 to €77,000 annually. This competitive pay structure is designed to reward performance and attract top talent in the industry, reflecting our commitment to fostering employee growth and satisfaction.

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How does Keyloop support the professional development of its Implementation Consultants?

Keyloop places a strong emphasis on professional development by providing ongoing training, skill growth opportunities, and mentorship from industry experts. As an Implementation Consultant, you will have access to resources that will help you adapt to changes in the market and evolve your career paths within the company.

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Common Interview Questions for Implementation Consultant
How do you ensure effective communication during an implementation project?

To ensure effective communication during an implementation project, I focus on establishing regular updates with all stakeholders, utilizing collaboration tools to keep everyone informed, and actively listening to feedback. By fostering an open dialogue, any potential issues can be addressed early, leading to a smoother project execution.

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Can you walk us through your experience with DMS or similar systems?

Certainly! In my previous roles, I have worked extensively with Dealer Management Systems (DMS), which involved implementation, configuration, and user training. My hands-on experience helped clients adapt to the technology effectively, ensuring they maximized its capabilities to enhance their business operations.

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How do you approach the discovery and documentation process during implementations?

My approach to the discovery and documentation process involves conducting thorough interviews with stakeholders to understand their needs and expectations. I then compile this information into detailed documentation that serves as a reference throughout the project, ensuring alignment between technical specifications and client requirements.

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How do you handle challenging client situations during an implementation?

When faced with challenging client situations, I prioritize calm and constructive communication. I actively listen to their concerns, work collaboratively to identify solutions, and remain flexible to adapt our approach as needed. Building trust with the client is key, and I focus on maintaining a positive working relationship even in tough situations.

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What strategies do you use to manage your time effectively on multiple projects?

To manage my time effectively on multiple projects, I utilize tools such as task management software to prioritize tasks and set clear deadlines. I also allocate specific blocks of time dedicated to each project, which allows me to stay focused and meet deliverables without feeling overwhelmed.

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How do you ensure client satisfaction post-implementation?

Ensuring client satisfaction post-implementation requires proactive follow-up and support. I regularly check in with clients, gather feedback on their experience, and make myself available for any further training or assistance they may need. This ongoing engagement helps foster a positive relationship that encourages future collaboration.

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What role does teamwork play in your implementation strategy?

Teamwork is essential in my implementation strategy. Collaborating with colleagues across departments allows us to leverage diverse skill sets and insights, leading to more innovative solutions and smoother project execution. I believe that a strong team dynamic enhances problem-solving capabilities and contributes to overall project success.

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Can you discuss a time you successfully led a project to completion?

Absolutely! In my previous role, I led an implementation project for a major client facing tight deadlines. By establishing clear communication channels, setting achievable milestones, and coordinating with various teams, we not only met the deadline but exceeded the client’s expectations in terms of functionality and user satisfaction.

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How do you stay updated on industry trends relevant to your role?

Staying updated on industry trends is crucial for success, so I actively participate in online forums, webinars, and subscribe to relevant publications. Networking with professionals in the field also helps me gather insights and knowledge that I can apply to my role as an Implementation Consultant.

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What do you find most rewarding about being an Implementation Consultant?

The most rewarding aspect of being an Implementation Consultant is witnessing the tangible impact of my work on a client's operation. Helping businesses adapt to new technology, seeing their efficiency improve, and receiving positive feedback from clients is incredibly fulfilling and drives my passion for this role.

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Keyloop is a global supplier of technology solutions to the automotive industry. Keyloop's helps to create and connect technology that advances the car buying and ownership experience in partnership with dealers and OEMs.

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Full-time, remote
DATE POSTED
January 12, 2025

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