Project Manager, Insurance Operations

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for a Project Manager to join our Insurance Operation team. You will assist in the project management of multiple Automation Team projects with a variety of teams focusing on developing timelines, setting expectations, communication, follow-up, managing risks, project retrospectives, and leadership. You’ll be responsible for assisting with Agile meetings, including backlog refinement, sprint planning and sprint reviews, as well as daily stands. 

A day in the life could include: 

• Working with team members and various stakeholders at all levels across the organization 

• Conducting alignment sessions with the business partners, data counterparts, and internal teams

• Monitoring progress and delays of projects while attaining and redirecting resources when applicable

• Ensuring timelines are up to date and roadblocks are addressed and communicated to key stakeholders 

• Proactively identify and implement process improvements to solve issues and increase the productivity of our Automation team

• Proactively and diplomatically address or drive issue resolution 

• Providing input into strategy and transformation planning to forecast roadblocks and provide suggestions to overcome

• Updating documentation including, but not limited to, Automation Team updates and executive monthly/quarterly updates

I’ve got the skills… but do I have the necessary ones?

• 3+ years of working experience in a project coordination or project management role

• Experience owning process management or process improvement projects

• Ability to collaborate effectively, working for a win-win while inspiring others to do the same

• A passion for customer feedback and research with strong attention to detail

• An eye for great products and willingness to advocate for new features with qualitative and quantitative reasoning

• Ability to communicate with empathy and clarity

• Ability to effectively communicate with engineers about technical features and product architecture

• Comfort using project/task-management tools like Jira

• Ability to engage in conflict management

Bonus Points:

• Experience supporting software engineering or analytics teams

• Experience working with Agile products and engineering teams in startup and/or rapid-growth environments/Agile or Scrum certifications like CSM, PMP, etc.

• Experience in the P&C industry

Oh, and don’t worry, we’ve got you covered.

• Medical, Dental, Vision, Disability + Life Insurance

• Flexible PTO policy 

• Remote work

• Generous equity package

• 401K with company match

• Parental leave

• Continuing education + professional development

• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.