Freelance Account Manager

As a Freelance Account Manager at Klick, you will oversee various key responsibilities including collaborating with teams to ensure precise project execution, maintaining project budgets, and delivering high-quality solutions to healthcare clients. You'll be instrumental in forming strategic account plans, articulating brand objectives, and ensuring all communications align with Klick Health's standards. Additionally, managing relationships with clients at the Product Manager and Associate Director levels is a key part of your role.

To qualify for the Freelance Account Manager position at Klick, candidates should have at least 4 years of client services experience in the advertising industry and a minimum of 1 year of pharmaceutical or healthcare advertising experience. Familiarity with managing client budgets between 2-3 million, exceptional communication skills, and a solid understanding of marketing communications and regulations specific to healthcare are essential. A university degree is required, and an MBA is a plus.

A successful Freelance Account Manager at Klick should ideally have experience in brand planning and launch activities within the healthcare sector. You should also demonstrate strong skills in coordinating client briefings, leading client meetings, and communicating internal feedback effectively. Previous experiences working in a fast-paced environment managing multiple projects will also be beneficial.

At Klick, we pride ourselves on our outstanding culture, where we eliminate unnecessary politics and foster a people-first approach. As a Freelance Account Manager, you will experience a tremendous amount of ownership and autonomy in your role, ensuring you feel empowered to make decisions that are right for our clients. Support from cross-functional teams, along with an inclusive environment, will allow you to excel and build meaningful relationships at work.

In the Freelance Account Manager role at Klick, integrating AI into your workflow is not just encouraged but expected. The use of AI technologies can enhance efficiencies in project execution, client communication, and data analysis, enabling you to deliver exceptional results while optimizing client outcomes in the constantly evolving healthcare landscape.

To effectively prioritize tasks, I assess deadlines, project requirements, and client impact to create a structured plan. By utilizing project management tools and maintaining open communication with team members, I ensure that urgent tasks are addressed promptly while keeping track of longer-term goals.

In handling difficult client interactions, my approach is to remain calm and empathetic. I actively listen to the client's concerns, validate their feelings, and work collaboratively to identify solutions, ensuring that the client feels heard and valued throughout the process.

Certainly! In a previous role, I managed a project with tight deadlines and complex regulatory requirements. I organized regular check-ins with the team to monitor progress and ensure accountability. By sharing transparent updates with the client, we collectively navigated challenges and ultimately delivered a successful outcome ahead of schedule.

To manage multiple clients effectively, I prioritize clear communication and organization. I employ project management tools to track progress and deadlines, ensuring each client's needs are appropriately addressed. Additionally, I set aside specific times to engage fully with each client to ensure personalized attention.

I ensure team alignment by facilitating open communication and regular updates. Setting up a shared project space for document collaboration allows everyone to stay informed about project developments and timelines. I also encourage feedback and input from team members to foster a sense of ownership.

I have extensive experience in budget management, including developing project budgets, tracking expenses, and ensuring we stay within financial guidelines. I regularly review budget performance and make necessary adjustments while communicating clearly with clients about spend allocations.

I am quite comfortable integrating technology and tools into my work. Utilizing tools for project management and data analysis significantly enhances my productivity. I’m also eager to explore how AI can streamline processes further and improve overall project outcomes.

Teamwork is crucial in account management as it fosters diverse perspectives and ideas, leading to innovative solutions. Successful account management requires collaboration across disciplines, and by working as a cohesive unit, we can better address client needs and achieve outstanding results.

I keep myself updated on industry trends by subscribing to relevant newsletters, participating in webinars, and engaging with sector-specific communities online. Networking with peers also provides insight into emerging trends and best practices within the pharmaceutical and healthcare advertising space.

I envision myself contributing actively to developing a high-performing culture at Klick by promoting open communication, team collaboration, and a results-oriented mindset. Encouraging feedback and celebrating team achievements will motivate everyone to excel, driving our collective success.