Account Manager (Maritime)

As an Account Manager (Maritime) at Kpler, your primary role will involve driving revenue growth from existing accounts. You will manage a portfolio of clients in the Nordic Region and across Europe, promptly answering their requests and maintaining strong relationships. Other responsibilities include supporting budgeting and planning, gathering product feedback, and collaborating with the sales team to ensure achievable forecasts, all while representing Kpler positively in external interactions.

To thrive as an Account Manager (Maritime) at Kpler, you should have at least three years of experience selling SaaS, data, or tech products within the maritime industry. Excellent communication skills are a must, alongside a strong interest in energy and commodities markets. As this role requires some travel, being self-disciplined, autonomous, and a team player, all while maintaining a client-first approach, will set you up for success.

Kpler is committed to creating an inclusive and diverse work environment. By promoting collaboration and innovation, we ensure that our Account Managers have access to the resources and support they need to succeed. We value various perspectives and experiences, which informs our approach to problem-solving and contributes to our collective growth.

As an Account Manager (Maritime) at Kpler, some travel is expected, primarily to meet with clients across the Nordic Region and other European countries. This travel is integral to maintaining strong client relationships and understanding their needs in person, ensuring you can drive revenue growth effectively.

At Kpler, there is a strong emphasis on professional growth and development. As an Account Manager (Maritime), you will have opportunities to engage in corporate projects, collaborate with various teams, and gain exposure to different areas within the company. We encourage continuous learning and provide support for your journey toward achieving leadership roles or specialized positions within the maritime sector.

To manage client relationships effectively, I prioritize communication by regularly checking in with clients and providing updates on product developments. I also gather feedback to understand their challenges better and offer tailored solutions. Building trust is key, so I ensure transparency and accountability in all my interactions.

When dealing with difficult clients, I focus on active listening to understand their concerns fully. I remain calm and professional, addressing their issues promptly and offering viable solutions. My goal is to turn challenging situations into opportunities to strengthen the relationship by showing that I care about their satisfaction.

In a previous role, I successfully managed a project where we revamped our CRM system to better track client interactions. This involved coordinating with various departments, gathering input from clients, and implementing changes based on their feedback. As a result, we increased our client retention rates by 20% and improved overall satisfaction.

Kpler specializes in transforming complex global trade information into actionable insights, particularly in the maritime sector. I admire Kpler's dedication to providing accurate and user-friendly intelligence tools that empower organizations to navigate the energy and commodities markets effectively.

I stay informed about industry trends by subscribing to relevant publications, attending webinars, and participating in networking events within the maritime and commodities sectors. Additionally, I maintain close relationships with my clients, which helps me understand their evolving needs and tailor our services accordingly.

Key performance indicators for me include revenue growth within my client portfolio, client retention rates, and customer satisfaction scores. I also track my response times to client inquiries and the feedback I receive after delivering solutions, as these metrics reflect my effectiveness in managing accounts.

I have over three years of experience selling SaaS and data solutions, with a strong focus on understanding user needs and translating that into product features. I’ve successfully navigated complex sales cycles and developed strategies that align the product’s strengths with client requirements, ultimately driving successful outcomes.

In negotiations, I emphasize building rapport and understanding the other party's needs. I prepare thoroughly by gathering data to support my position and look for win-win scenarios. Being flexible and willing to adjust my proposals based on the client's priorities often leads to satisfying agreements.

I prioritize my workload by assessing client needs and deadlines. I use project management tools to keep track of tasks and deadlines. Regular check-ins with clients allow me to adjust my priorities as needed, ensuring that I respond to urgent requests promptly while also keeping long-term projects on track.

Successful Account Managers must possess excellent communication skills, a strong understanding of the product and market, and the ability to build relationships. Additionally, they need to be analytical, driven, and adaptable to changing circumstances, ensuring they can meet client needs effectively.