Account Executive (SMB) (Hybrid) (Position located in London, England)

As an Account Executive (SMB) at KnowBe4, your key responsibilities involve understanding client business challenges, responding to inbound inquiries, and developing strategic account plans. You'll collaborate with Inside Sales leadership, attend client meetings, and promote our various services to improve business relationships. Your role also includes utilizing prospecting tools to identify opportunities and keeping our CRM updated with accurate information.

To qualify for the Account Executive (SMB) role at KnowBe4, candidates should have 2-5 years of sales experience, preferably in security-related SaaS or Enterprise software. A strong background in inside sales or pre-sales can also be beneficial. Additionally, excellent communication skills, a competitive drive, and a strong ability to present technical concepts are essential for success in this position.

The hybrid work model for the Account Executive (SMB) role at KnowBe4 allows flexibility in your work environment. You’ll enjoy a mix of remote work and in-office collaboration in our London office. This approach promotes a balanced workflow while encouraging team engagement and participation in various office activities both in-person and online.

KnowBe4 provides a competitive benefits package that includes company-wide bonuses tied to sales performance, referral bonuses, adoption assistance, and reimbursement for training and certifications. We emphasize a relaxed dress code and encourage a fun work environment featuring team lunches and engaging events, making your work life as enjoyable as possible.

The work culture for an Account Executive (SMB) at KnowBe4 is vibrant, supportive, and focused on professional development. We pride ourselves on radical transparency and extreme ownership, while also fostering an inclusive atmosphere that encourages creativity and personal growth. Expect to engage in team-building activities that make every workday enjoyable!

Highlight your relevant sales experience, emphasizing key achievements and how you've successfully met targets. Relate specific instances where you identified client needs and how you tailored your approach to close deals, illustrating your ability to apply similar techniques at KnowBe4.

Discuss the importance of understanding your market and utilizing effective prospecting techniques. Highlight your plans to build strong relationships with clients while leveraging data to identify opportunities for upselling and cross-selling KnowBe4’s solutions.

Emphasize the importance of listening actively to client concerns. Share an example of a situation where you addressed objections by providing tailored solutions, fostering trust, and ultimately guiding the client towards closing the deal.

Mention your approach to researching clients before meetings, including competitive analysis and industry trends. Discuss the value of asking insightful questions during initial consultations to uncover specific challenges that KnowBe4’s solutions can address.

Express your excitement about joining a company that is a leader in security awareness and values its employees. Share your alignment with the company’s mission and how you're eager to contribute to its culture of transparency and continuous learning.

Outline your organizational strategies, such as employing CRM tools for tracking, setting clear daily goals, and segmenting accounts by potential revenue. Explain how this method allows you to maintain a productive workflow and ensure each client receives adequate attention.

Share a specific success story where you exceeded sales targets, detailing the strategies you employed to achieve your goals. Highlight what you learned from that experience and how these insights would be valuable at KnowBe4 in the Account Executive role.

Discuss your commitment to continuous learning through webinars, industry publications, and networking with professionals in the field. Emphasize the importance of this knowledge in offering informed solutions to clients as an Account Executive at KnowBe4.

Talk about your strategy of building rapport through personalized communication, regular follow-ups, and delivering on promises. Share how you believe strong relationships foster trust, leading to successful long-term partnerships.

Highlight your ability to simplify complex concepts, using analogies or relatable examples. Stress the importance of patience and ensuring the client feels comfortable asking questions, thereby creating a supportive atmosphere conducive to understanding.