Jr. QA Content Review Specialist (Remote) (Position located in Brazil)

As a Jr. QA Content Review Specialist at KnowBe4, you'll engage in several key responsibilities. Primarily, you will audit online eLearning modules, providing feedback to the courseware team to enhance usability. Your role will also involve reviewing and editing various project deliverables, including course scripts and graphics, ensuring everything meets our quality and courseware standards. Collaboration with other teams is a big part of the job, too, as you’ll provide constructive feedback that benefits all departments involved in courseware.

To be considered for the Jr. QA Content Review Specialist position at KnowBe4, candidates should possess a Bachelor's degree in fields such as Portuguese/English, Linguistics, Education, or Social Sciences. Additionally, having 1-2 years of experience in content editing and review will be beneficial. Proficiency with Google Docs, MS Office, and web-based project management systems is crucial, alongside strong communication skills and attention to detail.

At KnowBe4, you’ll find that career development is a major focus. As a Jr. QA Content Review Specialist, you’ll be encouraged to pursue ongoing professional development through various initiatives such as tuition reimbursement and certification completion bonuses. Our culture emphasizes continuous learning and growth, enabling you to enhance your skill set while contributing to the team's success.

KnowBe4 offers a modern, high-tech, and welcoming work environment for the Jr. QA Content Review Specialist position. Even though the role is remote, we ensure that every day is engaging and fun, with activities like team lunches and trivia competitions. Our commitment to radical transparency and extreme ownership means everyone can bring their authentic selves to work, making it a fantastic place to thrive professionally and personally.

KnowBe4 offers an array of fantastic benefits for the Jr. QA Content Review Specialist, including company-wide bonuses based on sales targets, employee referral bonuses, adoption assistance, and tuition reimbursement. You will also enjoy a relaxed dress code and a supportive workplace culture. For more details about our benefits, we encourage you to check our careers page!

When answering this question, focus on specific projects where you've audited training materials or similar content. Highlight your attention to detail and any tools or methodologies you used to ensure quality. Discuss the importance of effective feedback in your process, which aligns with the collaborative culture at KnowBe4.

Discuss your approach to managing multiple projects, such as utilizing a project management system to track progress. Explain how you assess deadlines, importance, and team needs to prioritize tasks effectively. This illustrates your ability to handle the dynamic workload at KnowBe4.

Mention your commitment to enhancing team collaboration and how you frame feedback positively. Share examples of how you've guided colleagues to improve their work, ensuring that you maintain a friendly and supportive tone that encourages learning and growth.

Be prepared to discuss your practical experience with Google Docs and other tools. Highlight specific features you’ve used, such as commenting, suggesting edits, or collaborating in real time. If you’ve used project management tools before, briefly describe how these have helped streamline your workflow.

This is your chance to show your enthusiasm for both the role and the company. Talk about your passion for quality assurance and education, and how you admire KnowBe4’s mission to help organizations combat security threats through effective training. Mention the culture and values that resonate with you.

Share an experience where you encountered differing opinions and explain your approach to finding common ground. Stress the value of communication and collaboration in resolving conflicts, which is vital for a role that involves multiple teams at KnowBe4.

Hightlight specific techniques you implement to verify accuracy, such as cross-referencing multiple content sources or utilizing checklists. This demonstrates your attention to detail and commitment to maintaining high-quality standards in your work.

Select a specific instance where you identified inefficiencies in the review process and implemented changes. Talk about the positive outcomes, emphasizing your proactive approach and problem-solving skills, both of which align with KnowBe4's culture of continuous improvement.

Discuss your strategies for professional development, such as following industry blogs, participating in webinars, and networking with professionals in the field. Emphasize your dedication to staying informed, ensuring your contributions remain valuable to the team at KnowBe4.

Offer your perspective on how attention to detail and a strong communication skills lead to effective quality assurance in content review. Support your answer with examples of how these qualities have positively impacted your past work, highlighting their importance in the Jr. QA Content Review Specialist role at KnowBe4.