Director, Software Quality Assurance

The Software Quality Assurance (QA) Director is a leadership role responsible for overseeing the development, implementation, and continuous improvement of software quality assurance processes within an organization (functional & automated). This position ensures that software products meet the required quality standards before releasing to customers, minimizing defects, and ensuring excellent user experiences. The ideal candidate should have proven leadership success and be collaborative, enabling delivery in a highly collaborative work environment.

Strategic Leadership:

-        Develop & implement the overall Software Quality strategy in alignment with business goals and client (internal & external) expectations.

-        Establish quality assurance metrics, processes & best practices to drive efficiency throughout the development lifecycle.

-        Present metrics monthly & quarterly to IT Leadership team

Quality Management:

• Oversee and drive the creation and execution of comprehensive test plans, test cases, and test scripts.
• Ensure effective implementation of quality control processes, such as automated testing, regression testing, performance testing, and user acceptance testing (UAT).

·        Drives implementation of end-to-end test processes

Process Improvement:

• Continuously evaluate and refine QA processes and workflows to improve efficiency, effectiveness, and the quality of deliverables.
• Advocate for and implement industry best practices, tools, and methodologies (e.g., Agile, Continuous Integration/Continuous Deployment, DevOps).
• Lead initiatives to implement automated testing frameworks and tools to enhance the quality assurance process.

Collaboration & Communication:

• Work closely with software developers, product managers, business analysts, and other stakeholders to ensure product quality requirements are clear and achievable.
• Communicate QA findings, progress, and challenges to senior management and cross-functional teams.
• Provide feedback to development teams on product improvements and areas requiring additional focus to meet quality standards.

·        ‘Dive In’ with the QA team when blockers or constraints are potentially going to negate on-time, quality delivery.

Risk Management:

• Identify and assess quality risks and proactively address issues that may impact product performance, usability, and customer satisfaction.
• Develop and execute plans for handling high-risk or complex testing challenges.

 Team Development & Training:

·        Lead and manage a team of QA leaders & engineers.

• Hire, mentor, and develop QA professionals, providing ongoing training and career development opportunities.
• Foster a collaborative and high-performance QA culture within the team, encouraging innovation and knowledge sharing.
• Develop programs to motivate QA team to higher efficiency and defect identification.

Reporting & Documentation:

• Provide regular reports on the status of QA efforts, including test coverage, defect ratio & trends, automation trends, and overall quality.
• Maintain documentation for test strategies, test cases, and quality metrics.

 Customer Focus:

• Understand customer expectations and ensure that products meet these expectations for usability, stability, and performance.
• Stay updated on customer feedback and use it to inform quality improvement efforts.

Qualifications:

• Education:  Bachelor’s degree in computer science, Engineering, or a related field (or equivalent work experience).
• Experience:  10+ years in QA roles with at least 5 years in a leadership position. Experience in managing large QA teams and implementing end-to-end quality processes.
• Technical Skills:  Proficiency in various QA tools (e.g., Selenium, qTest, Copilot), test management software, and defect tracking tools (e.g., Jira). Strong knowledge of automation frameworks, performance testing, and continuous integration.
• Leadership Skills: Proven experience leading cross-functional teams, mentoring staff, and making high-level decisions that impact software quality.
• Strong Analytical and Critical Thinking Skills: Ability to think critically and creatively to resolve complex testing challenges.

Desirable Attributes:

• Strong knowledge of Office tools (Word, Excel, Power Point) 
• Experience in the healthcare and/or pharmaceutical industry desired
• Experience with Salesforce, .NET, Angular and Data Testing
• Experience implementing & utilizing AI for testing purposes.

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
  
• AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  
• All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  
  
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  
  
• AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire