Snr. Director Account Executive Team (ENT/Strategic)

The Snr. Director Account Executive Team at KnowBe4 is responsible for managing a team of Account Executives and maximizing sales opportunities. This includes ensuring team members meet their monthly quotas, identifying training needs, collaborating across departments, and implementing effective sales strategies to drive revenue growth.

Candidates for the Snr. Director Account Executive Team position at KnowBe4 should have at least 5 years of management experience, preferably in SaaS sales. Strong leadership skills, masterful closing techniques, excellent communication abilities, and proficiency in Google Docs and MS Office are also essential for success in this role.

KnowBe4 fosters a culture of continuous professional development, providing team members with opportunities for ongoing training, access to essential resources, and a supportive work environment that encourages skill growth and career advancement.

The Snr. Director Account Executive Team at KnowBe4 enjoys a range of fantastic benefits, including company-wide bonuses based on sales targets, adoption assistance, tuition reimbursement, and flexible dress code options, all within a high-tech and enjoyable work environment.

The culture at KnowBe4 is welcoming and engaging, emphasizing radical transparency and extreme ownership. Employees are encouraged to be themselves and participate in fun activities like team lunches and trivia competitions, making it a great place to work.

Discuss your approach to setting clear sales targets, monitoring performance data, and providing personalized coaching to team members. Mention how you would foster a collaborative environment that encourages sharing best practices among Account Executives.

Provide a specific situation where you identified strategies to reach out to lapsed customers, emphasizing the importance of understanding their previous experiences and addressing any concerns they had for a successful re-engagement.

Outline your process of tracking key performance indicators, conducting regular pipeline reviews, and implementing feedback mechanisms to measure both individual and team success in the sales cycle.

Describe techniques you would employ to create a positive team environment, such as recognition programs, team-building activities, and opportunities for professional development that elevate team morale.

Discuss your vision for incorporating CRM tools, sales analytics, and virtual communication platforms to streamline processes, enhance productivity, and improve overall sales effectiveness.

Explain your approach to conflict resolution by emphasizing open communication, mediation, and problem-solving techniques that focus on collaboration and finding mutually beneficial solutions.

Share your insights on essential sales techniques such as relationship building, active listening, discovery questioning, and effective closing methods. Discuss how you would train your team in these areas.

Highlight your past experiences working with departments like finance, support, and legal, emphasizing how effective collaboration led to successful deal closure and overall business growth.

Discuss your commitment to diversity and inclusion in the hiring process, training, and team culture. Mention how you value varied perspectives that contribute to a more innovative and successful sales approach.

Explain your belief that a team leader should serve as a mentor and coach, focusing on identifying strengths and areas for improvement while providing resources and support to help each team member reach their full potential.