Systems Analyst

As a Systems Analyst at our client company, you will be responsible for administering and configuring ERP systems, specifically Prophet 21 and JobBOSS, to meet the evolving business needs. You'll design reports using tools like Crystal Reports and Power BI, manage EDI integrations, and provide end-user support while leveraging ticket management systems like Jira. It's a collaborative role that requires you to work closely with various departments and external vendors to ensure system efficiency and effectiveness.

To qualify for the Systems Analyst position at our client company, you need at least a four-year degree in Technology Services or an equivalent field. Proven experience managing ERP systems such as Prophet 21 and JobBOSS is essential. Strong skills in report generation using Crystal Reports or Power BI, along with knowledge of Microsoft SQL Server, will set you apart. Familiarity with EDI integrations and the ability to support users through ticketing systems like Jira are also critical components of this role.

Yes, the Systems Analyst role at our client company offers some flexibility with scheduled remote days. However, the position is primarily office-based, allowing for better collaboration with team members from different departments, including Sales and Purchasing. Embracing a hybrid work model, the company strives to maintain a supportive work environment and promote effective communication.

During your time as a Systems Analyst at our client company, you'll utilize a variety of tools to facilitate your work. This includes ERP systems like Prophet 21 and JobBOSS, reporting tools like Crystal Reports, Power BI, Phocas, and report generation software. You'll also be managing database servers using Microsoft SQL Server and supporting integrations through EDI technologies, making your role diverse and impactful.

While proven experience with ERP systems is crucial, our client company prefers candidates with knowledge in Avalara Tax, familiarity with GIT for version control, and experience with Microsoft Windows Server and PowerShell scripting. Additionally, SQL development experience will enhance your candidacy, as you'll be working closely with database management and technical support.

When discussing your experience with ERP systems, focus on specific roles you've held where you managed these systems, the challenges you faced, and how you overcame them. Mention any customizations you made or how you ensured user satisfaction and system efficiency.

Explain your process when approaching report generation. Discuss how you analyze business needs, gather data, and utilize the reporting tools to craft meaningful reports. Provide examples of reports you've created and how they impacted business decisions.

Outline a systematic approach to troubleshooting. Highlight how you gather information, prioritize issues, collaborate with team members, and utilize tools like Jira for tracking. Emphasize your strong problem-solving skills and how you ensure minimal downtime.

Discuss your communication style and collaboration strategies. Share examples where you successfully worked with other departments and how you navigated differing priorities to reach a common goal. Emphasize building relationships and trust among team members.

Talk about your familiarity with EDI integrations and any specific projects where you've managed or implemented integrations. Highlight your understanding of how these integrations streamline operations and enhance communication between systems.

Share your methods for staying informed, such as attending professional workshops, following industry publications, participating in webinars, or being part of relevant online communities. Discuss how you apply that knowledge to improve processes in your role.

Provide a specific instance where you maintained or manipulated data in SQL Server. Discuss the challenges faced, the actions you took, and the results. Highlight any optimizations or improvements you made to system performance.

Reflect on various situations where you encountered difficulties in addressing user concerns. Explain how you navigated those challenges, the techniques you used, and any feedback received that helped improve future support interactions.

Discuss your prioritization strategy, such as assessing urgency and impact to determine how to allocate your time. Share an example where you successfully managed competing deadlines and ensured that all teams received the necessary support.

Provide a detailed account of your involvement in a system upgrade project, including your role, tasks completed, and how you managed stakeholder expectations. Highlight the outcomes of the upgrade and any improvements observed in system performance post-implementation.