Senior Product Manager (New Product Development)

The Senior Product Manager at KOHO is responsible for leading the ideation, development, and launch of new app features. This entails collaborating with cross-functional teams to define product strategies, driving innovation, and ensuring a customer-centric approach. The successful candidate will use data-driven insights to inform decisions, optimize product performance post-launch, and set strategic directions for new product initiatives.

To excel as a Senior Product Manager at KOHO, candidates should have at least 5 years of experience in product development, preferably within the fintech sector. Strong analytical and problem-solving skills, a systematic approach to building scalable systems, and a proactive attitude towards innovation are essential. Additionally, clear communication skills to convey complex ideas to diverse stakeholders are crucial.

KOHO is proud of its collaborative and inclusive culture, having won multiple 'Great Place to Work' awards. For the Senior Product Manager, this means working in a supportive environment that values creativity, diverse perspectives, and personal development opportunities. KOHO offers flexible remote work options, wellness benefits, and various resources to ensure employees can thrive both professionally and personally.

KOHO is committed to the growth of its employees, providing access to in-house certified performance coaching, annual training budgets, and opportunities to take on new challenges. The Senior Product Manager will also benefit from a company culture that encourages ongoing learning and development, helping them to stay ahead in their career.

The Senior Product Manager role at KOHO is unique due to the company's mission of democratizing financial services and its strong focus on user experience. Working in a dynamic environment with a commitment to innovation, the selected candidate will lead substantial changes that evolve how Canadians engage with their finances and help shape the future of the KOHO app.

In your response, focus on specific examples of product launches you've led, detailing the processes you followed and the teams you collaborated with. Emphasize your data-driven approach and user feedback integration, highlighting the outcomes and any challenges you overcame.

Discuss your method for prioritizing features, which might include user feedback, market research, and data analysis. Emphasize your focus on aligning these priorities with business goals while ensuring customer needs are met.

Mention your communication skills and experience in fostering teamwork by sharing clear objectives and encouraging open dialogue. Highlight specific tools or methodologies you utilize for effective collaboration in product management.

Explain the key performance indicators (KPIs) you track, such as user growth, engagement metrics, and retention rates. Discuss how you use this data to inform future iterations and improvements.

Discuss how you actively seek customer feedback throughout the product lifecycle. Emphasize methods like surveys, usability testing, and customer interviews, reinforcing your commitment to a customer-centric approach.

Share a specific instance where you faced a tough decision, outlining the factors considered, team inputs, and the final outcome. Illustrate your decision-making process and the lessons learned.

Describe your strategies for staying informed, such as attending industry conferences, subscribing to relevant publications, or engaging with professional networks. Explain how this knowledge informs your product decisions.

Discuss methodologies you employ for gathering market insights, such as competitive analysis, user personas, and customer interviews. Highlight the importance of this research in guiding your product direction.

Share your approach to conflict resolution, emphasizing active listening and finding common ground. Discuss how you encourage an open environment where diverse opinions can be voiced and resolved collaboratively.

Discuss traits such as adaptability, strong communication skills, a customer-centric mindset, and analytical thinking. Emphasize how these traits contribute to leading product development effectively.