Client Relations Assistant

The Client Relations Assistant at Koley Jessen plays a vital role in supporting the Marketing, Client Relations, and Business Development team. Responsibilities include tracking community sponsorships, processing client inquiries, maintaining client data in our CRM system, and providing event support. This position is crucial for enhancing client service and ensuring smooth departmental operations.

To qualify as a Client Relations Assistant at Koley Jessen, candidates should have a Bachelor's degree in Marketing, Management, or a related field. Additionally, 1-2 years of relevant experience is preferred. Outstanding grammar, attention to detail, and strong organizational skills are also essential in this role.

Working as a Client Relations Assistant at Koley Jessen means being part of a collaborative culture that values professionalism and teamwork. The firm prioritizes over-the-top service for clients, making it an excellent environment for personal and professional growth alongside a talented team.

As a Client Relations Assistant at Koley Jessen, you will assist with various events, including networking events for attorneys, the College World Series hospitality tent, and client engagement activities. This role provides a great opportunity to gain hands-on experience in event planning and execution.

Familiarity with CRM systems like Nexl is beneficial for a Client Relations Assistant at Koley Jessen, as maintaining client data accuracy is a key responsibility. Additionally, experience in drafting communication across various mediums will be valuable in this role.

When answering this question, express your enthusiasm for client relations and the specific elements of Koley Jessen’s culture that resonate with you. Emphasize your desire to help enhance client service and support a dedicated team in a law firm setting.

Discuss your methods for double-checking information, such as cross-referencing data entries or using validation tools available in CRM systems. Mention your attention to detail and how it aids in minimizing errors.

Share a specific scenario where you contributed to organizing an event. Highlight your role, the tasks you completed, and the positive feedback received, demonstrating your ability to handle logistics effectively.

Emphasize your approach to staying calm and professional during difficult situations. Provide examples of active listening, empathy, and problem-solving strategies you would use to resolve issues.

Share your background in writing email communications, press releases, or social media content, and explain how these experiences have equipped you with strong drafting skills while maintaining clarity and professionalism.

Provide a concrete instance where you identified a potential issue and implemented a solution before it escalated. Explain the outcome and what you learned from that experience.

Discuss your strategies for task prioritization, such as the Eisenhower Matrix or to-do lists, and how you assess deadlines and the urgency of tasks to ensure everything is handled efficiently.

Express your understanding that strong client relations are critical for client retention and obtaining referrals. Hide your answer by discussing how effective communication and responsiveness can significantly enhance client experiences.

Highlight the importance of teamwork in client relations, mentioning how collaborating with attorneys and marketing teams can lead to improved strategies for attracting and retaining clients.

Share any experience you have had with CRM systems like Nexl, discussing how you’ve utilized them to maintain client data, track interactions, and create reports, while emphasizing your aptitude for learning new technologies.