Agreement Sales Manager- Key Accounts - South Territory

The Agreement Sales Manager - Key Accounts at Konecranes is responsible for developing and growing larger CARE and COMMITMENT agreements with corporate or key account customers. This includes winning maintenance agreements, fostering strong relationships with key stakeholders, and collaborating with cross-functional teams to deliver outstanding customer service and sales strategies tailored to meet specific business needs.

To be considered for the Agreement Sales Manager - Key Accounts at Konecranes, candidates should possess a solid background in sales, particularly in managing key accounts. Experience in developing strategic sales plans, a deep understanding of customer relationship management, and strong analytical skills to assess key account performance are essential qualifications for this role.

Konecranes fosters a culture of continuous learning and career development for its employees, including Agreement Sales Managers. With opportunities for professional training, mentorship programs, and performance-driven initiatives, Konecranes ensures that its team is set up for success and can grow within the company while contributing to its innovative solutions.

Konecranes prides itself on a unique company culture defined by diversity, inclusivity, and community. As an Agreement Sales Manager, you will experience an environment that encourages collaboration, supports individuality, and promotes a work-life balance. Konecranes understands that a positive work culture is key to achieving excellent customer experiences.

Employees in the Agreement Sales Manager - Key Accounts role at Konecranes benefit from competitive compensation packages, comprehensive medical, dental, and vision plans, a 401k plan with company match, and generous vacation and sick leave policies. Moreover, Konecranes also provides additional perks like travel insurance, profit sharing, and identity theft protection.

When asked about key account acquisition strategies, it's essential to demonstrate your understanding of building relationships with stakeholders. Highlight your approach to personalizing sales strategies based on account needs, monitoring competitor activity, and leveraging data analysis to identify new opportunities, while showcasing a collaborative spirit with cross-functional teams.

In response, present a specific scenario that outlines your role in the sales process. Describe the challenges faced, the strategies you implemented, and the resulting benefits for both the customer and your organization. Emphasize your problem-solving skills and customer-focused approach to showcasing your effectiveness in managing major agreements.

Measuring success involves setting clear metrics such as account growth rates, customer satisfaction scores, and sales performance against KPIs. Discuss how you would regularly review these metrics to adjust your strategies, seek feedback from clients, and ensure continuous improvement to achieve both customer and company goals.

Illustrate your experience working with diverse teams through specific examples. Discuss how you've successfully partnered with departments like operations, marketing, or customer service to address complex client needs, improve processes, and enhance overall customer experiences. This shows your capacity to foster teamwork and align goals.

Using the STAR method (Situation, Task, Action, Result), narrate a specific situation where you encountered objections from a key account. Explain how you approached the challenge, the actions you took to address the customer's concerns, and the eventual positive outcome, highlighting your negotiation and problem-solving skills.

Discuss how data serves as a crucial component in your sales strategy. Emphasize your experience in analyzing market trends, customer behaviors, and account performance to drive decisions. Explain how you utilize data to develop tailored sales strategies and improve customer retention.

To ensure customer satisfaction, highlight your commitment to understanding customer needs and proactively addressing them. Explain how you regularly seek feedback, maintain communication with clients, and work alongside your team to deliver solutions that exceed expectations, fostering long-term relationships.

Share your intrinsic motivations for excelling in sales, such as a passion for problem-solving, building meaningful relationships with clients, and helping organizations achieve their goals. Articulate how these motivations contribute to your performance and the success of the team and company.

In developing a sales strategy for a new key account, describe your process for conducting thorough research to understand the client’s industry, needs, and potential challenges. Elaborate on how you would collaborate with internal teams to create a tailored approach, prioritize activities, and measure success against clear KPIs.

Discuss the sales tools and CRM software you are familiar with and how they assist you in managing accounts effectively. Explain how these tools help you track key account activities, monitor performance, and communicate effectively with team members to enhance overall efficiency in your sales operations.