Schedule Coordinator - Springfield, OH

As a Schedule Coordinator at Konecranes, you will primarily manage the service schedules for our customers, dispatch field technicians, and ensure timely service delivery. This includes maintaining the Planning Board in Siebel, communicating with various stakeholders, and tracking the materials needed for service tasks. Additionally, you’ll handle emergency service requests and review invoices for completed work, making sure everything runs smoothly to lift our customers' operations.

Konecranes prefers candidates for the Schedule Coordinator position to have a Bachelor's degree, though equivalent experience and training may also be considered. Strong customer orientation, excellent communication, and organizational skills are essential, along with the ability to prioritize tasks effectively. Comfort in an industrial environment and a willingness to embrace challenges are also important traits for this role.

The company culture at Konecranes is one of inclusivity and teamwork, where diversity is seen as a driver of success. As a Schedule Coordinator, you will be supported by a great team and have opportunities for personal and professional growth. Konecranes encourages employees to be themselves and fosters a collaborative environment that values the contributions of all team members.

As a Schedule Coordinator at Konecranes, you'll receive a variety of benefits including a comprehensive medical plan, dental and vision coverage, a 401k plan with matching contributions, and profit-sharing options. Additionally, you’ll be entitled to vacation time and paid holidays, creating a well-rounded benefits package for your work-life balance.

A typical day for a Schedule Coordinator at Konecranes involves managing technician schedules, coordinating repairs, and communicating with customers to ensure smooth service delivery. You'll also spend time tracking materials needed for assignments, updating the Planning Board in Siebel, and reviewing invoices after service completion, making each day both productive and engaging.

To effectively prioritize tasks, begin by assessing deadlines and the urgency of service requests. Use digital tools to create a visual representation of your workload, focusing on tasks that align with customer needs and operational priorities. Always stay in communication with team members, as their insights can help adjust priorities when unexpected changes occur.

When discussing your experience with scheduling tools, emphasize any specific software you've worked with, like Siebel or similar systems. Highlight how you've utilized these tools to manage schedules efficiently, communicate with team members, and track service requests, showcasing your adaptability and technical skills.

Managing communication with customers involves being proactive and responsive. Utilize regular updates through emails or calls to keep them informed about service progress. Tailor your communication style to match their preferences and ensure that you address any concerns promptly. Strong listening skills are also critical to understanding their needs.

When tackling a challenging scheduling situation, start by explaining the context, such as overlapping requests or staff shortages. Discuss the steps you took to resolve the issue, like reallocating resources, communicating with all parties involved, and implementing a contingency plan. Focus on the outcome and what you learned to improve future scheduling.

To ensure safety procedures are upheld, familiarize yourself with relevant regulations and Konecranes' internal safety protocols. Train technicians on safety expectations during dispatch briefings and conduct regular reviews to address safety compliance. Cultivating a culture of safety should be a top priority in every aspect of scheduling and service delivery.

In response to unexpected changes, remain flexible and adaptable. Quickly reassess the schedule, communicate changes to affected parties, and explore alternative solutions to ensure customer satisfaction. Demonstrating a calm and proactive attitude will help maintain trust and confidence among your colleagues and customers.

Discuss your specific customer service experience, focusing on your interpersonal skills and ability to resolve conflicts or issues. Share examples of how you went above and beyond to enhance customer experiences and how that translates to the Schedule Coordinator role, especially in delivering timely and reliable service.

When evaluating technician performance, consider factors like adherence to schedules, quality of service provided, customer feedback, and safety compliance. Regularly review this information to identify trends or areas for improvement, and maintain open dialogues with your team to foster a culture of continuous improvement.

To manage stress in a fast-paced environment, prioritize self-care practices such as brisk walks, breaks during busy days, and maintaining an organized workspace. Mindfulness techniques can help keep you focused. Sharing challenges with your team can also ease pressure, fostering a supportive work culture at Konecranes.

When answering this question, express your admiration for Konecranes' commitment to customer service and workplace diversity. Highlight how the position aligns with your skills and career goals, and discuss your enthusiasm for contributing to a company known for lifting what matters in their community and beyond.