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Community Manager - Nashville Area

Karya Property Management is looking to hire an ambitious Community Manager to join our team at our Nashville, TN property!

This is a full time position and compensation will range based on experience.

The Community Manager is responsible for all aspects of the property that he/she is assigned to. This role must manage all on site staff and daily operations of their respective property including financial and operational goals, compliance of Karya policies, and promoting resident satisfaction.

Responsibilities:

  • Overlook leasing activity – follow up on leads and approve application outstanding
  • Actively manage customer satisfaction and improve retention rate - encourage property staff to follow up on renewals
  • Review collections daily and make decisions where required
  • Monitor all property work orders and supervise execution with lead maintenance personnel
  • Manage the make ready schedule and supervise the progress
  • Audit rent roll to monitor rent, lease expiration, MTM tenants, evictions
  • Submit all necessary HR paperwork to corporate (new hire, payroll, terminations, etc.)
  • Must attend emergency calls and assign work to the on-call maintenance
  • Perform other duties assigned

Requirements:

  • High School Diploma or Equivalent required / College Degree preferred
  • 3+ years’ experience as a Community Manager at a Multifamily property
  • Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
  • Experience with CAM or CAPS
  • Experience with Onesite
  • Excellent verbal and written communication skills
  • Customer service experience
  • Must be able to communicate effectively with residents and team members
  • High sense of urgency, with the ability to meet deadlines
  • Ability to remain organized, professional, and respectful in challenging situations

Physical Requirements / Working Conditions:

  • Prolonged periods sitting, standing, and walking throughout the workday
  • Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
  • Must be able to type efficiently
  • Must be able to lift up to 15 pounds
  • Must be able to work indoors / outdoors or in extreme weather conditions
  • Must be able to work weekends and/or evenings on a rotating schedule

Average salary estimate

$55000 / YEARLY (est.)
min
max
$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager - Nashville Area, KPM

Are you ready to take your career to new heights? Karya Property Management is on the lookout for a driven Community Manager to join our vibrant team at our Nashville, TN property! This full-time role offers competitive compensation based on experience, along with opportunities for personal and professional growth. As a Community Manager, you will oversee all aspects of the property, ensuring daily operations run smoothly while managing a dedicated on-site staff. Your responsibilities will encompass everything from monitoring leasing activities and enhancing resident satisfaction to maintaining compliance with Karya policies. If you have a knack for customer service and a passion for property management, this position might be the perfect fit for you! You'll be actively engaged in your community, following up on leads, improving retention rates, supervising property work orders, and ensuring timely execution of maintenance tasks. By conducting audits, managing HR paperwork, and attending to emergency calls, you’ll play a central role in keeping our community thriving. Karya Property Management values organization, professionalism, and respect, especially in challenging situations. With your extensive experience (3+ years) in multifamily property management and your strong communication skills, you’ll be well-equipped to lead the team toward success. If you’re ready to embrace a fast-paced environment where your contributions truly matter, we want to hear from you!

Frequently Asked Questions (FAQs) for Community Manager - Nashville Area Role at KPM
What responsibilities does a Community Manager at Karya Property Management have?

A Community Manager at Karya Property Management is responsible for overseeing all aspects of their assigned property, including managing on-site staff and daily operations. Key responsibilities include monitoring leasing activities, enhancing resident satisfaction, managing financial goals, and ensuring compliance with company policies.

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What qualifications are required for the Community Manager position at Karya Property Management?

To qualify for the Community Manager role at Karya Property Management, candidates must possess a High School Diploma or equivalent, with a college degree preferred. Additionally, having at least 3 years of experience in a similar role at multifamily properties is essential, along with knowledge of leasing and property management practices.

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How does Karya Property Management ensure customer satisfaction in the Community Manager role?

Customer satisfaction is paramount at Karya Property Management. The Community Manager actively promotes a positive resident experience through regular follow-ups on renewals and addressing customer feedback, ultimately aiming to improve retention rates.

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What experience is beneficial for a Community Manager at Karya Property Management?

Experience in property management and leasing, particularly in multifamily settings is highly beneficial for a Community Manager at Karya Property Management. Familiarity with tools like CAM, CAPS, and Onesite will also enhance your ability to manage effectively.

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What are the physical requirements for the Community Manager role at Karya Property Management?

The Community Manager role at Karya Property Management requires candidates to be physically capable of sitting, standing, and walking for prolonged periods. Other physical activities may include bending, kneeling, climbing stairs, and lifting up to 15 pounds throughout the workday.

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Common Interview Questions for Community Manager - Nashville Area
Can you describe your experience managing a multifamily property?

When answering this question, highlight specific properties you've managed, the challenges you faced, and the strategies you implemented to improve operational efficiency and resident satisfaction.

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How would you handle a situation where a resident is unhappy with maintenance work?

Discuss how you would communicate with the resident, address their concerns, and work with the maintenance team to resolve the issue while maintaining a professional demeanor.

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What strategies do you use to encourage staff to meet financial goals?

Share specific methods such as regular goal setting, creating incentive programs, and fostering open communication to promote accountability and teamwork among staff members.

Join Rise to see the full answer
How do you prioritize tasks when managing a property?

Explain your approach to time management and prioritization, emphasizing the importance of addressing urgent resident needs while balancing administrative responsibilities.

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Describe your experience with property management software like Onesite.

Talk about your familiarity with Onesite or similar platforms, highlighting how you utilize technology to streamline operations, enhance resident communication, and manage financial reporting.

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How do you approach conflict resolution between residents?

Provide examples of how you've successfully navigated disputes, showcasing your communication skills and ability to mediate effectively to reach amicable solutions.

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What motivates you in a property management role?

Discuss your passion for creating thriving communities, helping residents find their homes, and the satisfaction of seeing the direct impact of your work on their living experience.

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How do you ensure compliance with company policies and procedures?

Explain your method of familiarizing yourself with policies and demonstrating how you educate staff and residents about compliance to ensure everyone is aligned.

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Can you describe a time you improved a process at your previous property?

Share a specific example, detailing the process you improved, the steps you took, and the positive outcomes resulting from your initiative, showcasing your proactive approach.

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What are your goals for resident engagement?

Illustrate your commitment to fostering a vibrant community by discussing events, activities, or communication strategies you’d implement to enhance resident engagement and satisfaction.

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Full-time, on-site
DATE POSTED
December 18, 2024

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