Hospitality Hotel Leader - Assistant General Manager - Courtyard, Littleton, MA

As the Assistant General Manager at the Courtyard by Marriott, Littleton, MA, your responsibilities include managing front office operations, leading the hotel Bistro, monitoring guest satisfaction, and overseeing housekeeping and laundry departments. You will work closely with the General Manager and the leadership team to uphold the hotel's standards and ensure outstanding guest service.

To qualify for the Assistant General Manager position at Courtyard, Littleton, MA, candidates should possess 1-3 years of experience in hotel management, strong leadership skills, and experience in guest services. Excellent communication and organizational abilities, along with a comprehensive understanding of hotel operations, are also essential.

The Courtyard by Marriott, Littleton, MA promotes employee growth through various means including a comprehensive training program, a 90-day review, and an annual review process. Employees also benefit from a bonus program and opportunities for career advancement within the company.

As an Assistant General Manager at Courtyard, Littleton, MA, you will enjoy a variety of benefits, including health and dental insurance, paid time off (PTO), a 401K plan, room discounts, and other brand-wide incentives designed to enhance your overall experience with the company.

At Courtyard by Marriott, Littleton, MA, the culture is centered around teamwork and excellence in guest services. The Assistant General Manager is expected to foster a positive and engaging work environment, encourage team performance, and contribute to a collaborative atmosphere that values each team member’s input.

In ensuring compliance with brand standards, I focus on thorough training for the team, daily supervision of operations, and regular audits of service quality. Additionally, I encourage open communication among all departments to address any potential issues proactively.

I prioritize actively monitoring guest satisfaction through reviews and feedback. I communicate regularly with the team to address areas for improvement and celebrate successes. Implementing changes based on guest feedback helps to enhance their experiences and satisfaction.

My approach to leading a diverse team involves understanding and appreciating each member's unique strengths. I promote an inclusive environment where team members feel valued, provide regular feedback, and create opportunities for professional development and recognition.

When faced with a difficult guest situation, I remain calm and attentive, actively listening to their concerns. I aim to empathize with their feelings and resolve the issue promptly, offering an appropriate solution that aligns with our company policies while ensuring the guest feels heard.

I have extensive experience overseeing front office operations, including managing check-ins/outs, maintaining room availability, and ensuring that all guest interactions reflect brand standards. My focus is always on delivering excellent service and creating a welcoming atmosphere.

I prioritize tasks by evaluating urgency and impact on guest satisfaction and hotel operations. I also delegate appropriately to ensure that the team is engaged and that essential tasks are handled efficiently without compromising service quality.

Team training is integral to my management style. I believe in ongoing training, both formal and informal, to ensure that all team members are knowledgeable about their roles and the brand's expectations, ultimately leading to an exceptional guest experience.

Success in hotel operations is measured through key performance indicators such as guest satisfaction scores, operational efficiency, staff engagement levels, and financial profitability. I regularly review these metrics to identify areas for improvement.

I have hands-on experience managing food and beverage operations, ensuring compliance with health regulations, and creating a positive dining experience for guests. This includes staff training on service standards and menu knowledge to enhance guest satisfaction.

My motivation stems from a genuine passion for creating memorable experiences for guests. I find joy in ensuring that each guest feels valued and well-cared for, and I thrive on the dynamic and social aspects of working in the hospitality industry.