Receptionist - job 1 of 3

As a Receptionist at Morgan & Morgan, your primary responsibilities will include greeting clients upon arrival, providing first-hand information about the firm's services, collecting and recording basic client information, handling phone calls, overseeing incoming and outgoing correspondence, and assisting other staff with clerical tasks. Essentially, you'll play a pivotal role in facilitating communication between clients and our dedicated legal team.

To be considered for the Receptionist role at Morgan & Morgan, you should have a high school diploma or GED. Entry-level experience in an office setting is preferred, ideally in the legal field. Skills in effective communication, organization, decision-making, and proficiency in Microsoft Office applications will also be beneficial as you take on this vital position.

The work environment at Morgan & Morgan is supportive and professional. As a Receptionist, you'll be at the heart of the firm's operations, engaging with clients, attorneys, and staff in a fast-paced setting. The team strives for collaboration and ensures that each member plays a key role in fostering a welcoming atmosphere for clients who come seeking legal support.

As a Receptionist at Morgan & Morgan, you can expect to earn $17 per hour. This position may be hourly, and for full-time employees, the firm offers excellent benefits, including medical and dental insurance, 401(k) plans, paid time off, and paid holidays, making it a rewarding job overall.

A successful Receptionist at Morgan & Morgan should possess strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. Good written and verbal communication skills, sound judgment, decision-making abilities, and a basic understanding of office software are essential to help you thrive in this role.

A great way to tackle prioritizing tasks is to assess which duties are time-sensitive and which require immediate attention. I would start by creating a checklist, ensuring that urgent client interactions take precedence while managing administrative demands effectively. This organized approach helps me maintain a smooth workflow.

Absolutely! In a previous role, I encountered an upset client who felt their concerns weren’t being addressed. I listened empathetically, assured them I would personally follow up, and communicated their issues to the appropriate team. This proactive approach resolved the matter and restored the client’s trust.

I have extensive experience using various office technologies. I’ve managed multi-line phone systems, ensuring calls were transferred appropriately, and I'm proficient with software like Microsoft Office Suite and ProDoc, which I understand is vital for this position at Morgan & Morgan.

I pride myself on my strong communication skills. I can convey information clearly and concisely, whether in person, over the phone, or in writing. I also adapt my communication style based on the situation, ensuring that clients feel supported and informed.

Maintaining confidentiality is crucial in a legal environment. I ensure that sensitive information is only shared with authorized personnel, securely store documents, and adhere to the firm's protocols for managing client data. This diligence upholds the trust clients place in us.

I'm drawn to Morgan & Morgan because of its commitment to fighting for consumer rights. I believe in the mission 'For The People,' and as a Receptionist, I would be proud to be a part of a team that prioritizes helping individuals navigate their legal challenges.

I handle stress by remaining organized and maintaining a positive mindset. When things get hectic, I focus on one task at a time and remind myself of the importance of our work. This approach helps me remain calm and effective under pressure.

The most important quality for a Receptionist at a legal firm is professionalism. It's important to create a trustworthy atmosphere for clients, as they often seek assistance in sensitive situations. Being courteous and respectful contributes to a positive first impression.

To ensure a welcoming atmosphere, I would maintain a tidy reception area, greet clients with a smile, and provide helpful information promptly. An organized front office can ease client navigations and enhance their experience, reflecting positively on the firm.

Following up is essential. I'd regularly check our case management systems for updates on client cases and reach out with a personalized email or call to provide the next steps. This proactive communication shows clients we care about their journey.