Inside Sales Specialist - job 1 of 2

An Inside Sales Specialist at GLS plays a vital role in fostering relationships with dealership partners. Your key responsibilities include making 80-120 daily outbound calls to dealers, responding to inquiries, and collaborating on deal structures. You will document all outreach in our CRM software while ensuring clear communication to boost the deal pipeline. This position is all about building connections and providing stellar customer success support, making it essential for driving our business forward.

To apply for the Inside Sales Specialist position at GLS, a high school diploma is required, and a college degree is highly desirable. Ideal candidates should possess strong verbal and written communication skills, along with the ability to negotiate persuasively. Having good computer skills is crucial, as the role involves utilizing Microsoft Office and navigating multiple applications. The ability to think quickly and maintain organization is also vital to success in this role.

GLS is committed to the professional growth of all team members, including Inside Sales Specialists. We offer a variety of benefits like tuition reimbursement and paid volunteer time off, giving you opportunities to grow personally and professionally. Our culture encourages employees to take on new challenges, learn new skills, and thrive in their roles while contributing to our mission of providing affordable transportation solutions.

The work environment for an Inside Sales Specialist at GLS is business casual and supportive. As part of our Greenville team, you’ll be working onsite in a dynamic office space, allowing for collaboration and spontaneous brainstorming sessions with your peers. With a positive culture that values your opinions and a focus on celebrating successes, you’ll find yourself in an environment that inspires growth and encourages teamwork.

GLS offers a comprehensive benefits package for Inside Sales Specialists. This includes competitive base pay along with performance bonuses, various health insurance options, a 401K plan with employer matching, and paid time off including holidays and volunteering. Additionally, we provide parental leave and a business casual work environment, making GLS an attractive place to work while maintaining a good work-life balance.

When faced with objections during sales calls, it’s essential to listen actively and empathize with the dealer's concerns. Responding with pertinent information that addresses their fear and providing multiple solutions can help. Always aim to demonstrate how GLS can add value while guiding them toward a beneficial decision without pressure.

Building strong relationships starts with trust and consistency. I plan to use my communication skills to engage with dealers regularly, follow up on their needs, and provide timely information as required. I believe in personalizing interactions by understanding their business, which fosters a lasting partnership.

To effectively manage my daily duties, I prioritize tasks by creating a detailed schedule that includes time for making calls, responding to inquiries, and tracking deal progress in our CRM. By staying organized and focused, I can ensure that I meet the objectives set for each day.

A successful Inside Sales Specialist is crucial for GLS because they are the frontline representatives who build relationships with dealers. Their ability to communicate effectively, nurture leads, and secure deals directly impacts our company's growth and mission to provide accessible transport solutions.

In a previous sales role, I assisted a dealer in overcoming financing concerns by offering tailored options and demonstrating those benefits through data analysis. Following up and building a rapport turned that one-time sale into a long-lasting partnership, showcasing the importance of personalized communication.

I am very comfortable using CRM software, as it’s a critical tool for tracking interactions, maintaining organized records, and reporting on sales progress. By leveraging this technology, I'm able to have comprehensive insights into our dealer relationships, which improves my ability to serve and support them effectively.

My main motivation is the impact sales have on achieving company goals and helping others. Knowing that I can contribute to making transportation accessible for families drives me. Additionally, competitive performance bonuses fuel my ambition to excel in my role.

Maintaining organization in a busy work environment involves having a solid daily plan. I use digital tools and a prioritized task list to streamline my responsibilities and ensure nothing slips through the cracks. Regularly reviewing my progress and deadlines keeps me on track.

GLS's dealer program is focused on providing efficient and affordable financing solutions. It emphasizes building strong partnerships with dealerships through support, quick financing decisions, and flexibility in deal structuring, which ultimately helps to drive sales and improve customer satisfaction.

If a dealer partner expressed dissatisfaction, I would listen to their concerns attentively, validate their feelings, and then seek to find a solution. Transparency and follow-up communication are key, as I would ensure they feel supported and valued, working through any issues collaboratively.