Legal Operations Manager (CSM)

Austin, TX

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership and growth.

We are seeking a Customer Success Manager to help Rev’s customers successfully onboard, adopt, and utilize Rev. You’ll be part of a quickly-expanding team and your input will be crucial to the Customer Success and Operations org’s direction. This role will report to the Director, Customer Success & Support. 

Responsibilities

• Onboard new clients, maintain existing customers by providing value through Rev’s services, solve customer challenges and proactively mitigate churn
• Develop contracted accounts into our highest value customers who are strong advocates and promoters of Rev
• Communicate and quarterback commonly requested features to the Product team and drive product innovation by advocating for client needs
• Be the “face of Rev” for Rev customers, owning the onboarding process and providing account support as needed
• Promote customer satisfaction and retention by proactive engagement
• Create and run business reviews for contracted accounts
• Provide clients with ongoing updates to the Product roadmap
• Help build and establish best practices for the customer success organization
• Help mentor/coach junior members of the team

Qualifications

• 4-6+ years in a customer success role or another customer-facing position
• 5+ years of work experience at a Court Reporting Agency, Legal services, or serving the Legal industry preferred
• Experience working at SaaS B2B company is a must
• Great written and verbal communication skills
• Good listener who can understand customer needs and communicate Rev’s value proposition
• Ability to get into the weeds and solve problems independently
• Strong organization and prioritization skills

#LI-Hybrid

Life at Rev

Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world's most accurate speech AI and the world's largest community of freelancers working side-by-side. 

Rev's suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.

Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world's foremost engineers and speech scientists.

Our mission is to help people understand the human voice. Our promise is super fast and accurate speech-to-text, powered by robots and perfected by people. Our vision is to transcend all barriers of communication. We create great work-anywhere jobs, powered by AI. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!

• Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
• Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
• Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
• Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
• Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
• Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.

We encourage and celebrate different perspectives regardless of gender, gender identity or expression, age, race, origin, religion, caregiver status, disability, ethnicity, veteran status, or sexual orientation. Multiple points of view fuel our innovation and connect us closer to Revvers, our customers and each other.

Rev is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Rev.com's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Rev maintains a drug-free workplace.

*We are interested in every qualified candidate who is eligible to work in the United States

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