Claims Advisor - Health

As a Claims Advisor at Legal & General, your key responsibilities include handling inbound customer calls and emails, providing updates on life insurance claims, and ensuring that claims are processed with both efficiency and compassion. You'll also manage claim tasks according to best practices, maintain open communication with customers about their claims' status, and liaise with third parties to gather necessary information. Your role is integral in maintaining our high service standards and helping individuals during critical times.

To apply for the Claims Advisor position at Legal & General, you should possess strong communication skills, both written and verbal, and show empathy towards customers' situations. Experience in using MS Office and the ability to handle complex issues with confidence is essential. While prior experience in insurance or customer service is beneficial, we emphasize the importance of having the right attitude and a passion for helping others.

New hires for the Claims Advisor position at Legal & General benefit from an extensive induction program that lasts a couple of weeks. This training is designed to equip you with all the tools and knowledge you need to succeed in your role, ensuring you can confidently assist customers from day one. Support and guidance from experienced team members also play a crucial role in your onboarding process.

Legal & General provides numerous career development opportunities for Claims Advisors. You will have access to initiatives designed to support your professional growth and facilitate your career progression. This can include participation in projects, opportunities to provide feedback, and the chance to collaborate with a diverse team, which enriches your experience and skill set within the financial services sector.

Claims Advisors at Legal & General work 35 hours a week, Monday to Friday. The working hours are between 09:00 and 17:30. In addition, the role includes a hybrid working model, allowing you to work from home for three days each week while spending two days in the Hove office, promoting a healthy work-life balance.

When dealing with a difficult customer as a Claims Advisor at Legal & General, it's important to remain calm and empathetic. Start by actively listening to the customer's concerns without interrupting and acknowledge their feelings. Then, explain the steps you can take to resolve their issue and maintain regular communication to keep them updated. Demonstrating patience and understanding is key to rebuilding trust.

I am motivated by the opportunity to make a positive impact in people's lives by supporting them during challenging times. The role of a Claims Advisor at Legal & General requires compassion and a genuine desire to help others, which aligns with my personal values and strengths.

In my previous role, I often had to manage multiple customer inquiries while keeping detailed records of each interaction. I found that prioritizing tasks based on urgency and importance was key to staying organized. Using tools like to-do lists and setting reminders helped me ensure that nothing fell through the cracks.

Accuracy is paramount in the role of a Claims Advisor. I ensure thoroughness by double-checking my work at every step, such as verifying claim details and keeping clear notes of customer interactions. Additionally, I stay updated with company policies and best practices to ensure compliance and accuracy.

I thrive in team environments and believe collaboration is essential for success. In previous roles, I frequently worked with colleagues to share insights and best practices, which facilitated improved customer service. I am always willing to offer support to my teammates to foster a positive and productive work culture.

In a situation where a claim is delayed, I would promptly communicate with the customer to inform them of the delay and offer reassurance that I am actively working to resolve the issue. I would then liaise with both internal teams and any necessary third parties to expedite the process and provide the customer with regular updates, ensuring they feel supported throughout.

Essential skills for a Claims Advisor at Legal & General include excellent communication, both written and verbal, strong problem-solving abilities, and a compassionate approach to customer interactions. Being adaptable and comfortable using technology, especially MS Office, will also enhance effectiveness in this role.

To stay motivated during repetitive tasks, I focus on the bigger picture of how my work impacts customers' lives. Setting small goals and rewarding myself as I achieve them helps keep my energy levels high. Additionally, maintaining a positive and collaborative mindset with my colleagues enhances the work experience.

When faced with an increased workload, I categorize tasks based on urgency and importance. I tackle critical tasks first to ensure compliance with deadlines while also developing a realistic plan to manage my time effectively. Staying organized and communicating with my team helps ensure that all tasks are addressed and nothing is overlooked.

Legal & General is committed to providing exceptional customer service by focusing on empathy, clear communication, and responsiveness. The company values building long-term relationships with customers, and as a Claims Advisor, I would embody these principles to ensure that customers feel valued and supported throughout their claims process.