Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Operations Executive (Spanish speaker - US Loans) image - Rise Careers
Job details

Customer Operations Executive (Spanish speaker - US Loans)

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:

  • One of the UK’s newest unicorns with a team of just over 500 people

  • Among the fastest-growing tech companies in the UK

  • Profitable since 2017

  • Backed by top investors including Balderton Capital and Goldman Sachs

  • Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

  1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

  2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

  3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Loan product in 2022, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology.

We're looking for individuals who are fluent in Spanish, confident, motivated, and persuasive communicators - who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operation processes from start to finish, making a real impact every day. We’re a dynamic and high-growth team, and we’re looking for an individual who can evolve and expand with us. 

In this dynamic role, you’ll connect principally with new customers, ensuring their experience is seamless and positive, and driving business growth. If you’re a natural problem-solver with a calm, can-do attitude and a friendly approach, we’d love to hear from you.

This role offers flexibility within a structured schedule, making it a great fit for someone who thrives in a hybrid environment with global operations.

  • Salary Range: £30K–£39K (includes an allowance for unsociable hours). 

  • Working Hours: Rotating weekly shifts to align with US operating hours with :

    • Shift 1: 12:00 pm to 9:00 pm UK time (4 weekdays + Saturday).

    • Shift 2: 5:00 pm to 2:00 am UK time (4 weekdays), plus 12:00 pm to 9:00 pm UK time on Saturday
      The candidate will have Sunday off, along with one weekday which they can select on a biweekly basis.

  • Hybrid Working Environment:

    • Shift 1: Option to work remotely on Mondays, Fridays and Saturdays.

    • Shift 2: Fully remote.

  • Holidays: You will receive 25 days annual leave plus 8 days (A selection of US holidays + Christmas day guaranteed).

  • Training: Training will be 3 weeks long and held in our London office. The training times will be 12 pm - 9 pm Monday - Friday UK time.

Your Profile

  • At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.

  • Fluency in Spanish is a must

  • You’re curious, quick to assess situations, and skilled at finding effective solutions.

  • Excellent written and verbal communication skills, active listening and rapport-building abilities.

  • You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.

  • Comfortable with technology and quick to learn new software.

  • Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.

  • Enjoy solving problems independently, multitasking, and improving processes.

What You’ll Be Doing

  • Interacting directly with applicants via phone, email, and chat to answer questions and resolve issues with care and efficiency (and to the highest standard).

  • Supporting our applicants to complete their loan applications and receive the funds in their bank account as efficiently as possible.

  • Verifying the information our loan applicants provide during the application process to ensure we are lending responsibly in line with our policies and procedures. 

  • Ensuring every interaction reflects our commitment to putting customers first and customer demand is met when it comes to query resolution.

  • Coordinating across internal teams and external partners to drive the success of the US Loans program. 

  • Suggesting improvements to processes or product features to drive growth and efficiency, and sharing customer feedback with our product team.

  • Delivering meaningful and tailored responses to customers, assessed against Lendable's quality assurance scorecard

  • Escalating risks or potential risks which may negatively impact good customer outcomes.

  • Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.

  • Meeting defined individual and team performance targets to ensure delivery of key business and department objectives.

Nice to have :) 

  • University degree

  • Previous experience in financial services or consumer lending environments.

  • Familiarity with US-based work environments and customer expectations.

Interview process

  • Application and completion of application questions

  • An intro call with a member of the Talent Team

  • Role-specific interview

  • Final stage interview with the head of department

Life at Lendable

  • The opportunity to scale up one of the world’s most successful fintech companies.

  • Best-in-class compensation, including equity.

  • You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.

  • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!

Average salary estimate

$39000 / YEARLY (est.)
min
max
$39000K
$39000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 13 days ago

Join Lendable as a Senior Business Analyst/Growth Manager to help shape the future of fintech by driving strategic growth in our credit card services.

Photo of the Rise User

Lendable is looking for an analytical graduate to join their Operations Transformation team and drive process improvements in their growing fintech company.

Photo of the Rise User
Posted 9 days ago

Join Selah House Indiana as a Recovery Care Specialist and help empower clients on their journey to recovery from eating disorders.

Join a leading healthcare center in Jersey City as an Information Clerk Technician, where your administrative skills will support a busy Adult Medicine Department.

Photo of the Rise User
Domino's Hybrid Stafford Courthouse, Virginia, United States
Posted 4 days ago

Join Domino's Team USA as an Assistant Manager and lead efforts in customer service, operations, and team development.

Photo of the Rise User

Join Enhabit Home Health & Hospice as a Licensed Practical Nurse and provide quality care to patients in a supportive and innovative environment.

Photo of the Rise User
Iowa State Bank Hybrid Orange City, Iowa, United States
Posted 11 days ago

Join Iowa State Bank as a Customer Service Representative to provide outstanding customer support and enhance banking experiences.

Photo of the Rise User

Become a vital part of Compass Group as a Conference Center Office Admin in New York, managing essential clerical responsibilities in a dynamic environment.

Photo of the Rise User

Become a vital part of the Sportsman’s Warehouse team as a Customer Service Associate/Outfitter, where your passion for the outdoors meets exceptional customer service.

Photo of the Rise User
Highmark Health Hybrid Natrona Heights PA, 15065, 2801 Freeport Rd
Posted 14 days ago

Join Allegheny Health Network as a Medical Assistant in the Urology department, where you'll support patient care and office operations.

Photo of the Rise User
Posted 8 days ago

Experity is seeking a Client Success Manager to lead a team that enhances client relationships and drive growth in a transformative healthcare tech environment.

Posted 10 days ago

Join CHI Health Missouri Valley as a Clinic Receptionist, contributing to the health and well-being of the community.

Photo of the Rise User
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Seeking an energetic Customer Service Representative to deliver outstanding service and support in our Yoakum, TX retail location.

Photo of the Rise User
Posted 7 days ago

Join Master Spas as a Technical Support Representative to provide exceptional customer assistance in the vibrant environment of the leading spa manufacturer in the U.S.

Photo of the Rise User
evo Hybrid Sunnyside-Tahoe City, California, United States
Posted 14 days ago

Become a valuable Rental Associate at evo, where your passion for outdoor sports and community can thrive while providing exceptional support to rental operations.

Founded in 2014, Lendable offers loans to consumers by matching them with investors. It aims to make loan applications easier and quicker by using technology to automate credit decisions and give borrowers instant, personalized interest rates. Len...

70 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
55 people applied to Support Specialist at Vesta
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
R
Someone from OH, Cincinnati just viewed Customer Support Quality Control (iGaming) at RISK