Solutions Engineer

As a Solutions Engineer at Level Access, your responsibilities include effectively communicating technical concepts to various audiences, building and maintaining customer relationships, adapting to different situational demands, and collaborating with team members to achieve shared objectives. You’ll also connect directly with customers to understand their needs and serve as a subject matter expert within the technical community.

Level Access requires candidates for the Solutions Engineer position to have 2+ years of experience in a technical solutions or sales role, familiarity with CI/CD practices, excellent communication skills, and the capability to manage multiple projects. Knowledge of digital accessibility is advantageous but not mandatory, making this role accessible for diverse candidates.

The Solutions Engineer at Level Access plays a critical role in understanding and addressing customer needs by engaging in discovery conversations. This role ensures that the proposed solutions effectively meet client expectations and maintains reliable support to build positive relationships with customers.

Yes, the Solutions Engineer position at Level Access requires occasional travel of up to 30%. This is essential for connecting directly with clients, facilitating discovery conversations, and understanding their goals and pain points more intimately.

Level Access fosters a collaborative and inclusive company culture where team members are encouraged to share knowledge, support one another, and contribute to shared objectives. The company is committed to workforce diversity and provides reasonable accommodations for individuals with disabilities.

When answering this question, provide specific examples of how you've applied CI/CD practices in your previous roles, emphasizing the impact on efficiency and project management. Discuss tools you've used and how they contributed to successful project outcomes.

When preparing your answer, illustrate your method of asking open-ended questions to uncover customer needs. Provide an example of a successful conversation where your insights led to a tailored solution that resolved a customer pain point.

Describe how you gauge your audience's technical knowledge and adjust your language and explanations accordingly. Offering concrete examples of adapting your style in past settings will demonstrate your versatility and effectiveness.

Share your passion for accessibility and how it drives your work. Connect this to your commitment to helping customers overcome hurdles and enhance their digital presence, showcasing how this aligns with Level Access’s mission.

Provide a specific instance of juggling multiple projects, detailing how you prioritized tasks, communicated with your team, and ensured deadlines were met. Emphasize the outcome and any lessons learned.

Discuss your approach to effective communication and regular check-ins with clients. Highlight the importance of being responsive and open to feedback, and provide an example where this led to a deeper trust with a client.

Explain your belief in the importance of teamwork within the Solutions Engineer role, how you share knowledge, and leverage the strengths of your peers. Providing an example where collaboration led to innovative solutions reinforces this point.

An effective answer would include specifics about your knowledge of regulations like Section 508 or ADA and how you have applied this understanding in previous positions. Demonstrating your commitment to compliance and inclusivity will resonate well.

Discuss specific KPIs you monitor, such as customer satisfaction scores or project turnaround times, and explain how you use these metrics to improve processes and drive customer success.

Detail your proactive approach in staying informed, whether through online courses, webinars, or industry publications. Emphasizing continuous growth shows your dedication to expertise in the Solutions Engineer role.