Senior Fleet Support Engineer

As a Senior Fleet Support Engineer at Vay, you will be responsible for L1 support and incident management, maintaining the vehicle and telestation network infrastructure, and facilitating the deployment of new vehicles and telestations. You will ensure the seamless operation of our driverless fleet and support our operations team to enhance the overall user experience.

To qualify for the Senior Fleet Support Engineer role at Vay, candidates should possess superb debugging skills, strong experience with Python and bash scripting, proficiency in Linux, and hands-on knowledge of network maintenance and CI/CD tools like GitHub and Jenkins. Familiarity with Docker, mobile networking, and telecom technologies is also beneficial.

Success in the Senior Fleet Support Engineer role at Vay is defined by your ability to maintain and optimize our fleet operationally, ensuring reliability and efficiency. Driving continuous improvement in monitoring systems and providing stellar support to our operations team will be key metrics for your success.

At Vay, a Senior Fleet Support Engineer will enjoy a fast-paced, collaborative work environment surrounded by a diverse team. The culture emphasizes creativity, adaptability, and a strong commitment to safety and quality in delivering an exceptional experience for users of our innovative Teledriving service.

Vay provides ample opportunities for career growth for Senior Fleet Support Engineers, including increasing responsibilities within the team, chances to lead initiatives, and participation in innovative projects. The company's ambition to scale offers pathways for skill development and advancement within the autonomous driving industry.

When answering this question, focus on specific examples of challenges you faced while debugging complex systems. Describe your approach, the tools you used, and the results achieved. Highlight how your debugging experience aligns with the expectations at Vay.

Discuss your familiarity with CI/CD tools such as GitHub, CircleCI, or Jenkins. Explain the strategies you implement to streamline deployments and updates while minimizing disruptions to fleet operations. Use examples from past experiences to illustrate your approach.

Answer by sharing methods you use to prioritize tasks based on urgency and impact on operations. Describe a time when you had to make quick decisions and how you effectively managed competing priorities without compromising quality.

Provide details on your experience with maintaining network infrastructure, including any specific protocols or technologies you have worked with. Share a particular incident where your troubleshooting skills resolved a network issue, highlighting your thought process.

Discuss your proficiency with Python scripting, explaining how you have used it to automate tasks or solve operational challenges. Share specific examples where your scripting contributed to increased efficiency or reliability in fleet support.

Emphasize your understanding of safety protocols relevant to autonomous driving and fleet management. Discuss how these protocols ensure the safety and reliability of operations and offer examples of how you've adhered to or improved such protocols in past roles.

Explain your methodology for handling L1 support in a structured way, focusing on communication skills and technical knowledge. Share examples of past issues you've resolved and how you ensured continuous operations while managing requests from the operations team.

Discuss your understanding of containerization technologies like Docker, explaining how they can improve deployment, scaling, and overall efficiency in fleet support operations. Share any relevant experiences where containerization played a key role in project success.

Share your adaptive strategies, emphasizing your commitment to continuous learning and staying updated on emerging technologies. Provide instances of how you've successfully pivoted in response to changing requirements or new challenges in prior roles.

Articulate your view on Vay's unique approach to Teledriving and how its commitment to innovation and user experience distinguishes it in the industry. Reflect on how these values align with your own professional philosophy.