Senior Business Analyst I

As a Senior Business Analyst I at LexisNexis® Risk Solutions, you will act as a critical link between technology teams and internal customers, translating complex business needs into usable solutions. Your primary responsibilities will include collaborating with Salesforce users to understand their needs, implementing Salesforce strategies with senior business leaders, and building strong relationships throughout the company to better understand the intricacies of our business processes.

To qualify for the Senior Business Analyst I position at LexisNexis® Risk Solutions, applicants should have a robust background in business analysis with experience in JIRA, Salesforce, and Salesforce Service Cloud. Moreover, extensive experience working in Agile development, the ability to translate complex requirements into user stories, and a track record of delivering results in mission-critical projects are critical qualifications needed for this role.

As a Senior Business Analyst I at LexisNexis® Risk Solutions, you will join a global strategic team dedicated to innovation within the Salesforce Service Cloud product suite. The team fosters collaboration and values each member’s input while encouraging supportive initiatives that enhance gender diversity in technology roles.

The Senior Business Analyst I role at LexisNexis® Risk Solutions operates under a hybrid work model, which allows you to work from home while occasionally collaborating in the office. This flexibility is designed to help you maintain a healthy work-life balance and ensure ongoing collaboration with your team.

LexisNexis® Risk Solutions offers a comprehensive benefits package for the Senior Business Analyst I role, including health benefits (medical, dental, and vision), a 401(k) retirement plan with company matching, wellness incentives, paid time off, and family benefits. They also provide access to resources like mental health programs and opportunities for community involvement, ensuring a supportive environment.

To answer this question, outline a specific project where you identified a challenge in communication between technical teams and business users. Highlight the steps you took to facilitate understanding, including gathering requirements, creating user stories, and how your interventions led to a successful project outcome.

Discuss your prioritization techniques, such as using a prioritization matrix or Agile methodology to evaluate the value of tasks. Provide an example of a situation where effective prioritization led to successful project delivery and stakeholder satisfaction.

Mention tools like JIRA, Salesforce, or other project management platforms that you are familiar with. Explain how these tools help you track progress, manage workflows, or communicate with team members effectively, and share a specific example of a project where these tools made a significant impact.

Talk about your approach to gathering business requirements, such as interviews, workshops, or surveys, and how you document and communicate those requirements clearly through user stories, acceptance criteria, and visual models. Share an example of how this approach helped clarify misunderstandings in a past project.

Provide an overview of your experience with Agile practices, such as sprint planning, daily stand-ups, or retrospective meetings. Illustrate how you have contributed to successful Agile projects, emphasizing your understanding of the Agile lifecycle and your role within it.

Describe your level of expertise with Salesforce and how you have utilized its features to meet business needs. Provide an example where your Salesforce skills directly contributed to resolving a business challenge or improved a process.

Explain your conflict resolution strategy, such as active listening, empathizing, and finding common ground. Cite a specific instance where you facilitated a resolution between stakeholders and developers, resulting in a positive outcome.

Discuss qualities such as strong communication skills, problem-solving abilities, adaptability, and a deep domain knowledge of the business and its processes. Use concrete examples to illustrate how these qualities have contributed to your past successes as a Senior Business Analyst.

Highlight the importance of documentation in ensuring clear communication, tracking changes, and serving as a reference for future projects. Discuss specific types of documentation you create, such as requirement specifications, user stories, or process maps, and how they have supported project success.

Explain your methods for staying current, such as attending webinars, reading industry publications, participating in professional organizations, or networking with peers. Providing concrete examples of how you’ve applied new knowledge can demonstrate your proactive approach to professional growth.