Customer Service & Sales Executive

As a Customer Service & Sales Executive at LGC, your responsibilities will include responding to customer inquiries via phone and email, processing orders, generating quotations, and managing customer complaints. You'll also support our sales team by providing updates and feedback, all while striving to meet or exceed our customer satisfaction targets.

To be considered for the Customer Service & Sales Executive role at LGC, you will ideally have a background in chemistry or a scientific field, along with previous experience in a sales support or customer service environment. Strong communication skills and proficiency with ERP and CRM systems are also necessary, along with a valid UK Driver’s License and a passport for occasional travel.

LGC encourages ongoing professional development for their Customer Service & Sales Executives by offering training opportunities, access to resources, and a supportive team environment. You will benefit from engaging with a company that prioritizes innovation and excellence in science, enhancing your skills while you contribute to our mission.

At LGC, the work environment for a Customer Service & Sales Executive is dynamic and collaborative. You will enjoy being part of a friendly team dedicated to upholding high standards of customer service. Expect a fast-paced atmosphere where your contributions are valued, and you’ll have the opportunity to interact with professionals across various teams.

Customer Service & Sales Executives at LGC utilize several tools and software, including CRM systems like Service Cloud and ERP systems like Pastel. Proficiency in MS Office applications, particularly Excel and Outlook, is also essential for managing communications and reporting while ensuring smooth order processing.

In a busy environment, I prioritize customer inquiries based on urgency and the specifics of each request. I ensure to address issues that may impact customer satisfaction immediately while managing ongoing inquiries efficiently. Communicating clearly with customers about timelines is crucial for maintaining trust.

Absolutely! Once, a customer faced issues with their order shipment. I listened carefully to their concerns, assured them that I would resolve the issue, and then coordinated with shipping to ensure the customer's order was prioritized. I kept them updated throughout the process, leading to a satisfied customer.

To meet and exceed sales targets, I focus on building strong relationships with customers and understanding their needs. By providing exceptional service and following up on inquiries with relevant suggestions, I not only support sales but also foster customer loyalty, which ultimately drives long-term success.

Handling difficult customers requires patience and empathy. I always listen to their concerns without interruption, validate their feelings, and then work collaboratively to find a solution. Maintaining a calm demeanor helps de-escalate situations and leaves a positive impression.

I have extensive experience using ERP systems like Pastel for order entry and inventory management, as well as CRM tools such as Service Cloud for tracking customer interactions and managing communications. I am confident in navigating these systems to streamline processes and enhance customer experiences.

Communication is key in my role. It allows me to understand customer needs, articulate solutions clearly, and collaborate effectively with teams. By maintaining open and transparent communication, I can foster trust, resolve issues quickly, and ensure customer satisfaction.

I have hands-on experience generating formal quotations and efficiently following up on tender requests. I ensure that quotes are accurate and competitive while actively engaging with customers to address changes in their requirements, which helps build stronger relationships.

Staying organized involves using task management tools and setting priorities. I maintain a detailed calendar and to-do list to ensure I follow up with customers promptly, while also using the CRM system to keep track of interactions and ongoing projects efficiently.

I believe the key qualities include strong communication skills, attention to detail, a passion for customer service, and resilience in facing challenges. An effective Customer Service & Sales Executive should be adaptable, able to empathize with customers, and committed to continuous improvement.

I want to work for LGC because of its leadership in the scientific community and commitment to quality and innovation. The opportunity to combine my scientific background with exceptional customer service excites me, as I believe I can contribute to LGC’s vision of science for a safer world.