Job details

Medical Office Administrative Assistant

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.00 - 21.00/hour

LOCATION: The office is located at 3401 Quebec St. Suite 7600, Denver, CO 80207

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$42680 / YEARLY (est.)

min

max

$41600K

$43760K

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What You Should Know About Medical Office Administrative Assistant, LifeStance Health

If you’re looking to step into an exciting role at LifeStance Health in Denver, CO, as a Medical Office Administrative Assistant, then look no further! This position is ideal for those who thrive in a vibrant work environment where the focus is on patient care and collaboration among clinicians. You’ll be at the heart of operations, ensuring everything runs smoothly from the moment patients walk through the door to when they leave. Your responsibilities will encompass managing daily front office tasks, maintaining a clean and inviting workspace, and providing top-notch customer service, both in-person and remotely. At LifeStance Health, we believe in the power of strong communication and teamwork. You’ll play a pivotal role in prepping schedules, verifying insurance, and assisting with patient inquiries. Plus, with a competitive hourly rate starting from $20 to $21, you’ll enjoy a range of benefits, including medical and dental coverage, retirement savings plans, and paid time off. This is more than just a job; it’s an opportunity to be part of a supportive community dedicated to improving the lives of our patients. So if you're ready to make a tangible difference and take the next step in your career with LifeStance Health, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Medical Office Administrative Assistant Role at LifeStance Health

What are the main responsibilities of a Medical Office Administrative Assistant at LifeStance Health?

As a Medical Office Administrative Assistant at LifeStance Health, you will manage daily front office operations, ensuring efficient patient check-in and check-out processes, handling patient inquiries, and providing administrative support to clinicians. Your role is crucial in creating a positive experience for patients and maintaining excellent communication within the practice.