Job details

Quality Assurance Coordinator

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The position primarily involves planning, managing, and coordinating quality activities and client feedback systems to support all facets of quality improvement across the organization.

Working within the Risk HCE Operations Team, the Quality Assurance Coordinator is able to:

Manage client feedback systems and processes
Coordinate the internal and external audit schedule.
Identify, lead, and participate in quality improvement projects
Coordinate actions based on audit results and review processes.
Review department policies, procedures, and forms at least annually, and update and submit them for document control as needed
Develop and deliver training programs on quality management principles and practices.
Review and interpret information to drive organizational improvements and initiatives.
Encourage and demonstrate a positive workplace culture, quality care and open disclosure

What are we looking for?

Minimum 1 year’s quality management experience within a health-related field.
Experience in ISO9001:2015 QMS or like accreditations.
A high level of confidentiality and exceptional communication skills – verbal & written
A continuous improvement/quality mindset
Excellent communicator, with strong facilitation and conflict resolution skills.
Certification and/or experience Quality Assurance and Continual Improvement in health & wellbeing is preferred.
A strong background in reporting and analytics.
Strong in Excel

What We Are Offering:

Hybrid working- 2 days a week from office and adjustments to hours. We can work with you to find mutually suitable arrangements.
Career progression - for the right person, there are opportunities to further your career into leadership positions or specialist services.
Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Average salary estimate

$80000 / YEARLY (est.)

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max

$70000K

$90000K

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What You Should Know About Quality Assurance Coordinator, LifeWorks

Are you ready to make a difference in the world of health and well-being? Join TELUS Health as a Quality Assurance Coordinator based in the vibrant city of Sydney, New South Wales! In this role, you'll be at the heart of quality improvement activities, leveraging your expertise to manage client feedback systems and coordinate essential audits. Your unique skill set will help you lead quality improvement projects and ensure that our policies and procedures are always up-to-date. As a vital part of the Risk HCE Operations Team, you will not only conduct reviews but also engage in developing training programs that instill quality management principles throughout our organization. If you have experience in a health-related quality management field and a passion for fostering a positive workplace culture, TELUS Health would love to meet you! With a hybrid working model that offers flexible hours, you’ll find the work-life balance you’ve been searching for. Plus, you'll have opportunities for career progression, along with fantastic benefits like wellbeing days and generous parental leave. Come join a team that's dedicated to utilizing technology to improve lives and driving innovation in healthcare. Your journey towards making a positive impact on people's health starts here!

Frequently Asked Questions (FAQs) for Quality Assurance Coordinator Role at LifeWorks

What responsibilities does the Quality Assurance Coordinator have at TELUS Health?

As a Quality Assurance Coordinator at TELUS Health, your key responsibilities include managing client feedback systems, coordinating the internal and external audit schedule, and leading quality improvement projects. You'll review departmental policies, facilitate training programs, and drive organizational improvements based on gathered data. This role is crucial in maintaining high standards of quality care in the health sector.