Senior Azure Cloud Engineer

As a Senior Azure Cloud Engineer at Lightedge, you will be responsible for supporting existing Azure environments, monitoring their health, and implementing custom solutions to meet customer needs. You will troubleshoot issues, manage incidents in our ticketing system, and collaborate with various departments to fulfill customer requirements. Your role involves participating in a 24x7 on-call rotation, providing exceptional customer service, and engaging with Azure Support as necessary.

To qualify for the Senior Azure Cloud Engineer role at Lightedge, you should have at least a Bachelor's degree in computer science or related field, or equivalent work experience. A minimum of 4-6 years in Azure development and systems administration is necessary, along with at least one current Azure Certification. Experience with Kubernetes is highly preferred, and a robust knowledge of networking principles and scripting languages like PowerShell or Python would be beneficial.

Success as a Senior Azure Cloud Engineer at Lightedge requires a comprehensive understanding of Azure services and best practices, strong troubleshooting skills, and proficiency in one or more scripting languages. Besides technical abilities, interpersonal skills are crucial, as you'll need to collaborate effectively with team members and communicate clearly with customers. The ability to manage multiple priorities and a proactive, problem-solving mindset are also essential.

While the job location is specified as 'No location specified,' Lightedge often offers flexible working arrangements. However, some responsibilities may require on-site presence or off-hours work, especially during critical support or upgrade tasks. It's best to inquire directly with Lightedge during the application process for specific details regarding remote work policies.

As a new Senior Azure Cloud Engineer at Lightedge, you can expect a thorough onboarding process that will equip you with the tools and knowledge necessary for success. You’ll receive orientation on company policies, technical training on Azure environments, and introductions to team members across departments. This process is designed to help you integrate smoothly into the Lightedge culture and begin contributing to customer success as swiftly as possible.

When discussing your experience with Azure, be specific about the projects you've worked on, the roles you've held, and the skills you've developed. Highlight any Azure certifications you have, and share instances where you've implemented solutions or solved problems efficiently. Speak about your familiarity with the services offered by Azure, such as Azure Active Directory or Azure Virtual Desktop, and best practices you follow.

Describe your approach to monitoring Azure environments, highlighting tools you use and the metrics you track to evaluate system performance. Discuss your strategies for proactive troubleshooting, including how you prioritize issues and ensure minimal disruption to users. Consider sharing examples where you've successfully improved system performance through monitoring and optimization adjustments.

Prepare to give a clear and concise example of a challenging Azure-related issue you've encountered. Discuss the steps you took to troubleshoot and resolve the problem, the tools you utilized, and what you learned from the experience. This showcases not only your technical skill but also your problem-solving abilities and your commitment to customer satisfaction.

When asked about scripting, highlight the projects where you've utilized PowerShell or Python to automate tasks or manage Azure resources. Mention how these scripts improved efficiency or minimized manual effort and describe any specific scripts you've developed to solve particular business problems or improve workflows.

Discuss your approach to customer support, emphasizing the importance of clear communication and active listening. Explain how you prioritize customer concerns, manage incidents through your ticketing system, and the steps you take to ensure timely and effective resolutions. Share an example of how you communicated with a customer during a critical outage and the outcome of that interaction.

Talk about your methods for evaluating customer needs and resource utilization to forecast capacity requirements. Mention any experience with monitoring tools to assess current usage patterns and how you utilize this data to recommend scaling strategies. Highlight your proactive approach to mitigate performance issues before they arise.

Provide an example that demonstrates your teamwork skills. Describe the project context, the roles within your team, and how you contributed to achieving a common goal. Emphasize the communication and collaboration tools used and how you navigated any challenges that arose, which ultimately led to a successful project outcome.

Share your knowledge of Azure DevOps and Continuous Integration/Continuous Deployment (CI/CD) processes. Explain how you’ve used these tools and methodologies in past projects, emphasizing their benefits in automating deployments and ensuring quality. Discuss any relevant experiences with version control systems such as GitHub and how they integrate with CI/CD pipelines.

Discuss your commitment to continuous learning in the Azure ecosystem. Mention the resources you utilize to stay informed, such as blogs, webinars, community forums, or official Microsoft documentation. Share any Azure community involvement you have, like attending conferences or participating in user groups, to showcase your enthusiasm for personal development.

When answering this question, share your passion for cloud technology and innovation. Talk about what excites you about the Azure platform and its capabilities in solving real-world business challenges. Convey how you derive satisfaction from delivering solutions that help customers thrive, and how you enjoy the dynamic nature of working in cloud engineering.