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Account Director, Talent & Learning

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Omaha. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within our SMB sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.  

  

Responsibilities: 

  • Own, drive and manage the renewal process for a high volume of customers 

  • Drive to early closure and building pipeline while maintaining strong personal relationships with current clients 

  • Close renewal and growth opportunities consistently at or above quota level 

  • Develop and execute on a strategic plan for the territory and create reliable forecasts 

  • Work to develop and circulate the set of best practices that will be the foundation of this growing team 

  • Listen to the needs of the market and share with product and marketing teams 

 

Qualifications

Basic Qualifications: 

  • 1+ years of applicable sales experience 

  • 1+ years of managing phone transactions  

Preferred Qualifications: 

  • BA/BS degree or equivalent in a related field  

  • Experience in account management 

  • Experience with SaaS sales, sales hunting and Salesforce.com platform 

  • Experience with recruitment media and recruiting 

  • Experience working in the recruitment consulting or staffing industry 

  • Experience carrying a revenue target 

  • Excellent communication, negotiation and forecasting skills 

  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment 

  • Ability to gather and use data to inform decision making 

  • Ability to assess business opportunities and read prospective buyers 

  • Ability to orchestrate the closure of business with an accurate understanding of prospect needs 

  • Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors  

Suggested Skills:

  • Account management
  • Time Management
  • Forecasting

 

LinkedIn is committed to fair and equitable compensation practices. 

 

The pay range for this role is $76,000 to $110,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depthy of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

 

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

  • Documents in alternate formats or read aloud to you
  • Having interviews in an accessible location
  • Being accompanied by a service dog
  • Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Average salary estimate

$93000 / YEARLY (est.)
min
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$76000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Director, Talent & Learning, LinkedIn

Are you passionate about driving customer success and eager to work in an innovative and supportive environment? If so, LinkedIn has an exciting opportunity for you! We are looking for an Account Director, Talent & Learning, to join our Omaha team. In this role, you will serve as a trusted adviser to our Small and Medium Business (SMB) clients, focusing on how they engage with our exceptional Talent & Learning solutions. You’ll be part of a dynamic team environment, where your strategic selling skills will shine as you work to exceed revenue goals while ensuring clients feel valued and heard. You will manage the renewal process for numerous clients, always aiming for strong relationships and consistent growth opportunities. The hybrid work model at LinkedIn means you’ll have the flexibility you need while still collaborating regularly with your teammates and clients. Your insights will help shape best practices in our rapidly growing group as you listen to market needs and provide feedback to our product and marketing teams. If you have a knack for balancing strategic thinking with relationship management, we want you to help our customers thrive. Join us in transforming the way the world works and creating lasting economic opportunity for every member of the global workforce.

Frequently Asked Questions (FAQs) for Account Director, Talent & Learning Role at LinkedIn
What does an Account Director, Talent & Learning at LinkedIn do?

As an Account Director, Talent & Learning at LinkedIn, your primary responsibility is to act as a trusted adviser to SMB clients. You will focus on engaging clients with our Talent & Learning solutions, managing renewals, developing growth strategies, building personal relationships, and collaborating with internal teams to ensure client success.

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What qualifications are needed for the Account Director position at LinkedIn?

For the Account Director, Talent & Learning role at LinkedIn, you need at least 1 year of sales experience, preferably in account management or SaaS sales. A BA/BS degree or equivalent is preferred, along with strong communication and negotiation skills. Experience in recruitment media and carrying a revenue target will be advantageous.

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What skills are essential for the Account Director, Talent & Learning at LinkedIn?

Essential skills for the Account Director role at LinkedIn include account management, time management, and forecasting abilities. You should also possess excellent communication and relationship-building skills, along with the capability to gather and utilize data to inform decision-making effectively.

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What type of work environment can an Account Director at LinkedIn expect?

As an Account Director, Talent & Learning at LinkedIn, you can expect a hybrid work environment. This allows for flexibility in working from home while also having opportunities to collaborate in the office with your team, balancing individual work needs with team objectives.

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How does LinkedIn support employee growth for Account Directors?

LinkedIn is committed to investing in employee growth, and as an Account Director, Talent & Learning, you will have access to various resources for professional development. This includes the chance to participate in workshops, mentorship programs, and sharing best practices within your team to continually enhance your skills.

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Common Interview Questions for Account Director, Talent & Learning
How do you approach building relationships with clients as an Account Director?

Building relationships with clients as an Account Director requires active listening, empathy, and consistent communication. It’s important to understand their needs and challenges thoroughly and position yourself as a reliable support system. Developing personalized strategies based on your clients’ objectives can make a significant difference.

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Can you describe a time when you exceeded a revenue goal?

When answering this question, provide a specific example that highlights your strategic approach and any innovative techniques you used. Detail the steps you took to identify growth opportunities, engage clients, and ultimately achieve or surpass your set revenue target.

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How do you handle objections from clients in a sales environment?

To handle objections effectively, listen actively to your clients’ concerns, empathize with their position, and provide clear, factual responses that address their issues. Use the information to reframe the conversation, highlighting benefits and demonstrating how your solution meets their needs.

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What methods do you use for forecasting sales in your territory?

When forecasting sales, it’s essential to analyze historical data and market trends. Ideally, you should utilize reliable CRM tools to track client interactions and sales metrics, allowing you to make informed predictions for renewals and growth opportunities based on client engagement levels.

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How do you manage a high volume of customer accounts effectively?

Managing a high volume of accounts requires excellent organizational skills and the ability to prioritize tasks. I rely on a robust CRM system to track interactions, set reminders for follow-ups, and categorize clients based on their needs and revenue potential. Regular check-ins and scheduled reviews help maintain strong relationships.

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Describe how you would develop a strategic sales plan for your territory.

To develop a strategic sales plan, I start by analyzing the current market landscape, identifying potential growth opportunities, and setting specific, measurable objectives. Collaborating with team members for insights and utilizing client feedback can help create a plan that is both practical and aligned with long-term goals.

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What role does collaboration play in your approach as an Account Director?

Collaboration is crucial in my role as an Account Director. I believe in maintaining open lines of communication with team members and other departments to share insights and strategies, ensuring that alignment across the organization leads to enhanced client outcomes and overall success.

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How do you stay informed about industry trends that might affect your clients?

Staying informed about industry trends involves continuous research, reading relevant publications, and participating in industry forums or webinars. Maintaining a network of industry contacts also provides essential insights that can help anticipate changes and respond proactively to client needs.

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How do you prioritize your daily tasks while managing client accounts?

Prioritization starts with assessing the urgency and importance of tasks for each client account. I use tools like to-do lists and calendar reminders to stay organized and ensure that high-priority activities, such as follow-ups or renewal deadlines, are completed promptly while addressing other ongoing tasks.

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What are your strategies for maintaining client satisfaction?

Maintaining client satisfaction involves consistent communication, actively seeking feedback, and quickly addressing concerns. I believe in being proactive—checking in with clients regularly to ensure they are happy with our solutions and looking for additional ways we can provide value to their businesses.

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Our mission is to create economic opportunity for every member of the global workforce and this vision connects our more than 16,000 employees in dozens of offices across five continents. It inspires us to invest in our talent, support career grow...

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December 8, 2024

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