Principal Solutions Engineer, LinkedIn Talent & Learning Solutions

As a Principal Solutions Engineer at LinkedIn Talent & Learning Solutions, you'll be responsible for driving sales and adoption of LinkedIn Learning and Talent Insights. This entails partnering with Account Directors and Account Executives to provide pre-sales support and product expertise. You will conduct in-depth discovery sessions, prepare software demonstrations, and manage technically-oriented customer conversations while ensuring an effective launch in conjunction with post-sales teams.

To qualify for the Principal Solutions Engineer position at LinkedIn, candidates should have at least 2 years of experience in a pre-sales role and a minimum of 6 years in a customer-facing capacity. Preferred qualifications include a bachelor's degree or equivalent experience, strong communication skills, and familiarity with Learning Experience Platforms. A proven track record in Solutions Engineering will certainly give you an edge.

The Principal Solutions Engineer at LinkedIn collaborates closely with various teams, including Account Management, Engineering, and Product Marketing. You'll gather feedback from customers and keep your finger on the pulse of market trends to ensure our solutions match their needs. This collaboration is key to driving successful outcomes for both clients and the internal team.

The hybrid work model for a Principal Solutions Engineer at LinkedIn in Sydney provides the flexibility to work both from home and the office, depending on business needs. This model fosters a culture of trust, allowing you to balance teamwork and collaboration in the office with focused work from home, creating an optimal environment to excel in your role.

Success as a Principal Solutions Engineer at LinkedIn requires strong skills in collaboration, communication, and problem-solving. You'll need to effectively lead customer conversations, manage relationships with stakeholders, and overcome technical challenges. Additionally, excellent project management and time management abilities are crucial for thriving in this dynamic role.

In your response, elaborate on your method of understanding client needs through discovery meetings, explaining how you tailor solutions that best fit their requirements. Discuss your experience preparing demos and how you showcase the unique strengths of LinkedIn's platforms.

Highlight any previous roles where you've had hands-on experience with Learning Experience Platforms, discussing specific projects or tasks where you helped implement or optimize these solutions, drawing a connection to how this experience prepares you for the Principal Solutions Engineer role at LinkedIn.

Discuss your strategy for fostering strong relationships, including regular communication, understanding their business objectives, and addressing any concerns promptly. Examples of past successes managing key clients can bolster your case.

Provide a specific example where you successfully addressed a technical concern, detailing how you communicated effectively and sourced the necessary information to alleviate the client's worries, leading to a positive outcome.

Share your methods for staying informed, such as attending industry conferences, engaging with relevant content, following thought leaders, and participating in professional networks. Emphasize how this knowledge informs your strategies at LinkedIn.

Explain your process for designing and delivering impactful demonstrations tailored to your audience's needs. Highlight how you focus on engaging the audience, ensuring clarity, and emphasizing the benefits of the solutions.

Describe your approach to collecting and addressing feedback, emphasizing the importance of listening actively, collaborating across teams, and implementing changes that enhance customer satisfaction and product effectiveness.

Share specific metrics or examples that illustrate your success in past positions, discussing how you used your technical knowledge and communication skills to convert leads and foster long-term client relationships.

Discuss your understanding of project management principles, such as timeline management, resource allocation, and proactive communication, and provide an example of a successful project you managed to demonstrate your capabilities.

Explain your approach to evaluating business opportunities, including conducting market research, understanding client needs, and aligning LinkedIn's offerings with those needs. Using a real example can strengthen your response.