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Principal Solutions Engineer, LinkedIn Talent & Learning Solutions

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn Learning aims to close the skills gap and provide economic opportunity for every member of the global workforce through our ever growing library of content coupled with the rich data and insights that LinkedIn’s economic graph offers. The Principal Solutions Engineer will be a key member of the Go-to-Market team. They will be the driver of our technical pre-sales strategy, working alongside the existing account teams. Understanding how the LinkedIn Platform is built, structured, secured and how to integrate solutions into the tool will be integral to this role.

Responsibilities

  • Drive LinkedIn Learning and Talent Insights sales and adoption by partnering with Account Directors, Account Executives and Customer Success
  • Help convert pipeline opportunities by providing pre-sales support, product and integration expertise
  • Conduct in-depth discovery and qualification to align with customers
  • Demonstrate value from the Talent and Learning Solutions platform
  • Prepare software demonstrations to showcase specific product capabilities and integrations
  • Lead and assess technically-oriented customer conversations
  • Partner with post-sales Onboarding and Technical Consultants to ensure an effective launch
  • Partner with cross-functional teams (Product, PMM, Engineering) to ensure that customer and field feedback is addressed and competitive insights are surfaced
  • Keep up to date with market trends in the Learning and Development industry, competitive insights and industry regulatory/compliance requirements

 

Qualifications

Basic Qualifications

  • 2+ years’ experience in a pre-sales role
  • 6+ years’ experience in a customer facing role

Preferred Qualifications

  • Bachelors degree or equivalent experience in business or related field
  • Ability to overcome technical challenges and security objections with customers
  • Strong interpersonal and communication skills as well as attention to detail
  • Understanding of Learning Experience Platforms or a background in Learning and Development
  • Experience with hand-off to Implementation/Onboarding team for technical products
  • Ability to effectively lead and manage relationships with regional stakeholders internally
  • Familiarity with solution architecture, data field mapping and SFTP configuration
  • Proven track record of success in a Solutions Engineering role
  • Ability to assess business opportunities and read prospective buyers
  • Experience driving pre-sales and sales, developing strategies and growing a business
  • Excellent organisation, project management and time management skills
  • Ability to effectively present to customers and audiences
  • Ability to influence product and engineering

Suggested Skills

  • Collaboration
  • Communication 
  • Problem solving

Additional Information

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Average salary estimate

$120000 / YEARLY (est.)
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$100000K
$140000K

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What You Should Know About Principal Solutions Engineer, LinkedIn Talent & Learning Solutions, LinkedIn

Are you ready to accelerate your career with LinkedIn as a Principal Solutions Engineer? In the heart of Sydney, Australia, LinkedIn offers an exciting opportunity to be part of our Talent & Learning Solutions team. You'll play a pivotal role in our Go-to-Market strategy, shaping how we drive sales and adoption of LinkedIn Learning and Talent Insights. Your mission? To collaborate with Account Directors and Customer Success teams, providing the technical pre-sales expertise that helps convert pipeline opportunities into success stories. Your deep understanding of the LinkedIn platform, coupled with your ability to demonstrate our platform's value, will be crucial. You’ll get to conduct thorough discovery sessions to align our offerings with customer needs, preparing engaging software demonstrations that highlight specific capabilities. With your strong communication skills, you'll lead discussions, building relationships that matter. Keeping up with market trends in Learning and Development will keep you at the forefront of innovation, ensuring our solutions meet industry needs. Plus, your experience in technical pre-sales will give you the edge to handle any challenges that come your way. At LinkedIn, we value trust and inclusivity, and we believe that great work happens in a hybrid setting that promotes connection and collaboration. Join us in transforming the way the world works, one solution at a time.

Frequently Asked Questions (FAQs) for Principal Solutions Engineer, LinkedIn Talent & Learning Solutions Role at LinkedIn
What are the responsibilities of a Principal Solutions Engineer at LinkedIn?

As a Principal Solutions Engineer at LinkedIn, your core responsibilities include driving sales and adoption of LinkedIn Learning and Talent Insights through collaboration with Account Directors and Customer Success teams. You’ll provide pre-sales support, conduct in-depth customer discovery, deliver software demonstrations, and lead customer conversations. Additionally, you will partner with post-sales teams to ensure effective launches and collaborate with cross-functional teams to address customer feedback and gain insights into market trends.

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What qualifications are needed for the Principal Solutions Engineer role at LinkedIn?

To qualify for the Principal Solutions Engineer position at LinkedIn, you should have a minimum of 2 years' experience in a pre-sales role and at least 6 years in a customer-facing role. A Bachelor's degree or equivalent experience in business or a related field is preferred. Candidates with a background in Learning and Development, strong communication skills, and experience in solution architecture will stand out. Additionally, familiarity with Learning Experience Platforms will further enhance your suitability for this role.

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How does a Principal Solutions Engineer contribute to customer engagement at LinkedIn?

A Principal Solutions Engineer enriches customer engagement at LinkedIn by building strong relationships with clients, conducting tailored demonstrations of the Talent and Learning Solutions platform, and addressing specific customer needs. By providing pre-sales support and guiding clients through technical integrations, you not only showcase the value of our solutions but also ensure that the customer's experience from pre-sales to post-sales is seamless and impactful.

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What skills are essential for success as a Principal Solutions Engineer at LinkedIn?

Key skills for success in the Principal Solutions Engineer role at LinkedIn include strong interpersonal and communication abilities, attention to detail, and a problem-solving mindset. It's crucial to have expertise in managing relationships with stakeholders, a good grasp of Learning and Development concepts, and the ability to clearly present technical information to diverse audiences. Additionally, organizational skills and experience in project management will aid you in navigating various initiatives effectively.

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What is the work environment like for a Principal Solutions Engineer at LinkedIn?

The work environment for a Principal Solutions Engineer at LinkedIn is hybrid, offering the flexibility to work both from home and the office, promoting a healthy work-life balance. We foster a culture based on trust, care, and inclusion, making it easier for employees to connect, collaborate, and innovate. This setup not only enhances productivity but also nurtures a fun and engaging workplace where every team member can thrive.

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Common Interview Questions for Principal Solutions Engineer, LinkedIn Talent & Learning Solutions
Can you describe your experience in a pre-sales role?

When discussing your pre-sales experience, highlight specific projects where you've contributed to driving customer success. Explain how you've collaborated with sales teams, led demonstrations, and managed customer expectations. Be sure to share tangible outcomes that showcase your ability to close deals and understand customer needs effectively.

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How do you approach technical challenges and security objections during sales conversations?

To effectively tackle technical challenges during sales discussions, I focus on understanding the customer's concerns thoroughly. I prepare by researching potential objections in advance and tailoring my responses. Highlight a specific instance where you successfully addressed a technical hurdle, demonstrating your problem-solving skills and ability to instill confidence in the client.

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What strategies do you use to maintain customer relationships?

Building and maintaining strong customer relationships is about consistent communication and delivering value. I utilize regular check-ins, personalized follow-ups, and proactive solutions to anticipate customer needs. Share examples of how you've nurtured long-term partnerships, making sure to emphasize the importance of trust and understanding.

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How do you prepare for a software demonstration?

Preparing for a software demonstration requires deep product knowledge and an understanding of the customer's unique challenges. I typically conduct a discovery session to gather insights, customize the demo accordingly, and practice presenting it in a clear and engaging manner. Highlight a successful demonstration you've delivered and the positive feedback received.

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In what ways do you keep updated on market trends related to Learning and Development?

I stay updated on market trends in Learning and Development by engaging with industry publications, attending webinars, and participating in professional networks. I also follow thought leaders and influencers on social media. Discuss how this knowledge has influenced your approach in previous roles.

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Can you explain your experience working with cross-functional teams?

Working with cross-functional teams is critical for successful project outcomes. Detail your experience collaborating with product, marketing, and engineering teams to address customer feedback and develop innovative solutions. Provide an example that illustrates your ability to bridge gaps between departments effectively.

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What role does communication play in your success as a Solutions Engineer?

Effective communication is paramount in my role. I ensure that I listen actively to client needs, articulate technical information clearly, and facilitate meaningful discussions between stakeholders. Use an anecdote to illustrate how your communication skills have directly contributed to successful outcomes.

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How do you identify and prioritize customer needs?

Identifying and prioritizing customer needs involves active listening during client interactions and assessing their pain points. I utilize tools like feedback forms and surveys to gather data, which helps me prioritize needs based on urgency and impact. Share a relevant experience where your prioritization led to a successful solution.

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Describe a time when you had to adapt your strategy mid-project.

Adaptability is crucial in a Solutions Engineer role. Describe a situation where you faced unexpected challenges or changes in client requirements and how you pivoted your strategy to ensure project success. Emphasize your critical thinking and problem-solving abilities.

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What do you believe is the most challenging aspect of being a Principal Solutions Engineer?

The most challenging aspect of being a Principal Solutions Engineer is balancing technical details while addressing customer needs and concerns. It requires acute awareness of both the client’s perspective and the product's capabilities. Discuss how your background and experience enable you to navigate this balance effectively.

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Our mission is to create economic opportunity for every member of the global workforce and this vision connects our more than 16,000 employees in dozens of offices across five continents. It inspires us to invest in our talent, support career grow...

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Full-time, hybrid
DATE POSTED
January 6, 2025

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