Floating Front Desk Administrator - North Dallas

POSITION PURPOSE

The Front Desk Administrator will be responsible for managing all aspects of the front reception area and meeting the state licensing requirements as outlined in the Minimum Standards for Child Care Centers.  The Front Desk Administrator will promote and instill corporate values, vision and goals.  The Front Desk Administrator will foster and maintain positive relationships with academy staff, key host church staff, parents, students, vendors and the local community while providing excellent customer service.  This is a critical first impression point of contact and must be treated as such. 

POSITION OVERVIEW

Job Title: Front Desk Administrator

Reports To: Academy Director

Compensation: $15.00 - 18.00 per hour (rate is determined by experience and education)

Job Classification: Full-time, Non-Exempt

Benefits: Medical, vision, dental, FSA plans, PTO, 403(b) / Roth retirement savings plan, and more!

Requirements: Criminal Background Check required, high school diploma.

Start Date: Open until filled

• Promote and maintain the vision, mission and core values of Lionheart Children's Academy.
• Exhibit professionalism and excellence at every point of contact with clients, potential clients, academy employees, host church personnel and visitors. 
• Ensure that the first impression of the academy is dynamic, inspiring and fun.

• Engage host church personnel and visitors professionally and courteously.
• Work cooperatively with host church Front Desk Administrator to maintain shared reception space.

• Greet and create a positive, professional first impression of the academy via telephone or personal contact.
• Maintaining a welcoming, organized and professional reception area.
• Assisting parents on arrival with forms, medicine, tuition payments, etc. and greeting and receiving children.
• Answering phone promptly and courteously, within three rings, taking messages, and assisting callers with information or directing the caller to the appropriate person. 
• Respond and manage academy email and forward to appropriate departments and/or leaders.
• Ensure all communication and marketing materials are updated, professional and properly stocked.
• Lending support for the entire staff as indicated or delegated by the Academy Director.
• Maintaining a smooth flow of operations at the front desk at all times.
• Creating, auditing and maintaining child files and ensuring compliance with Child Care Licensing Standards and LCA policy and procedures.
• Assisting academy leadership in orienting prospective clients and staff.
• Conducting all contacts with clients, prospective clients, church personnel and staff and visitors in a courteous manner, handling concerns in a professional, caring manner.
• Submitting timely written and oral reports to the Academy Director outlining needs, problems, and suggestions for program improvement. Keeping Academy Director informed of staff and parent problems or concerns.
• Other duties as assigned or necessary for the operation of the Academy according to licensing standards and other agency regulations.

• Receiving payments from parents and securing funds per academy policy and procedures. 
• Providing receipts for payment as requested.
• Responding in a professional and courteous manner to all account questions and referring them promptly to the Assistant Academy Director or Academy Director as appropriate.

• Minimum 2 years’ experience as Front Desk Administrator, preferably in a licensed child care facility. 
• Key expertise will include customer service, child file management and organization and Child Care Licensing compliance. 
• Experience with Microsoft office products, with proficiency in Outlook, Excel and/or other database management or CRM systems. 
• At least 18 years of age and high school diploma or GED certificate required
• Experience working in children’s ministry is a plus
• Must maintain First-Aide and CPR certification during employment

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, age, disability, sex, or any other characteristic protected by federal, state, or local law. Our employment decisions are based on merit, qualifications, and our mission to provide Christ-centered care and education for the children we serve.

Lionheart Children's Academy will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Salary history will not be requested or required.

In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, Lionheart Children's Academy provides reasonable accommodations to qualified individuals with disabilities to enable them to participate fully in the application process and to perform essential job functions. If you require assistance or accommodations during the hiring process, please contact hr@lionheartkid.org

Lionheart Children's Academy is a drug-free workplace.