Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Client Support Specialist, Field Operation image - Rise Careers
Job details

Client Support Specialist, Field Operation

Job Summary:

CLIENT SUPPORT SPECIALIST

Location: Work from home, Ohio, Kentucky, Illinois, Michigan, Tennessee

Division: Ticketmaster US

Line Manager: Area Manager

Contract Terms: Full Time

THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than
anyone else!), we’re enriching lives’ one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
 

THE JOB
This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution.
Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.

WHAT YOU WILL BE DOING
CLIENT SERVICE
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
Ticketmaster ONE, Host System & Access Control Support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry,
Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, access control support customization (rules, exceptions, etc.)
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Basic knowledge of event programming as it relates to sales channels and consumer
experience
• Knowledge of the Event Base product suite
• Identifies and assist in resolving event programming related errors
Product Support
• Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
• Provide support and best practices to the client for all TM products including
archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform database tasks as needed by client
Problem Resolution
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1
Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special
circumstances
• Restart database server, credit card server, and DIGIT server
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• H.S. diploma or equivalent. BA/BS degree is preferred
• 1+ years of experience with the Ticketmaster System and/or various ticketing
system
• Overall awareness of the entertainment and sports business is important
• Box Office experience is a plus
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
• Archtics experience is preferred
• Strong Microsoft Word, Powerpoint and Excel skills
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things
right • Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations,
enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.


CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at
a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

----------

The expected compensation for this position is:

$50,000.00 USD - $63,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment Glassdoor Company Review
4.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Live Nation Entertainment DE&I Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Live Nation Entertainment
Live Nation Entertainment CEO photo
Michael Rapino
Approve of CEO

Average salary estimate

$56500 / YEARLY (est.)
min
max
$50000K
$63000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Inclusive & Diverse
Diversity of Opinions
Dare to be Different
Collaboration over Competition
Growth & Learning

Join Ticketmaster’s International IT team as a Mid-Level IT Enterprise Systems Engineer to optimize cloud infrastructure while ensuring compliance and security.

Photo of the Rise User
Live Nation Entertainment Hybrid BE Brussels - Cantersteen 47
Posted 10 days ago
Inclusive & Diverse
Diversity of Opinions
Dare to be Different
Collaboration over Competition
Growth & Learning

Join Ticketmaster as an Accountant and play a key role in ensuring precise financial operations for the world's largest live entertainment company.

Photo of the Rise User
HubSpot Remote Cambridge, Massachusetts, United States
Posted 2 days ago
Mission Driven
Customer-Centric
Transparent & Candid
Growth & Learning
Fast-Paced
Inclusive & Diverse
Work/Life Harmony
Rise from Within
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Education Stipend
Learning & Development
Bias Training
Performance Bonus

As a Principal Contract Manager at HubSpot, you'll lead contract processes and nurture high-value customer relationships.

Join CommonSpirit Health as a Nutrition Assistant II to support food service in a healthcare setting and positively impact community health.

Photo of the Rise User
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

MUTW LLC is in search of a customer service representative who thrives in remote settings and excels in building relationships.

Photo of the Rise User

Join West Anaheim Medical Center as a Certified Nursing Assistant in a role dedicated to providing essential care and support to patients.

Photo of the Rise User
Domino's Hybrid 502 Williamsport Pike, Martinsburg, WV
Posted 13 days ago

Join Domino's as a part-time Customer Service Representative and bring your enthusiasm to a dynamic team serving great food.

Photo of the Rise User
Qantas Group Hybrid Melbourne, Victoria, Australia
Posted yesterday

As Jetstar's Technical Operations Support Analyst, you'll lead innovative AI solutions in customer service for our dynamic team.

Photo of the Rise User

Join a dynamic team as a PBX Operator, where your communication skills will be key in a bustling hospital setting.

Seeking a proactive Virtual Assistant to manage CRM updates, communications, and create SOPs.

Make a positive contribution to society as a freelance Protactile ASL Interpreter with Hanna Interpreting Services.

Hy-Vee Hybrid Charles City, Kelly Street, Charles City, IA
Posted 10 days ago

Become a part of the Hy-Vee family as a Checker/Stocker, where your friendly service can brighten customers' day.

Become a vital part of the healthcare team at Mark Twain Medical Center as a Patient Registration Representative, ensuring seamless patient registration and financial processes.

Photo of the Rise User
Posted 3 days ago

As a Lead Pharmacy Technician at CVS Health, you will enhance patient care and support your pharmacy team in a dynamic retail pharmacy environment.

Photo of the Rise User
Posted 13 days ago

Join Northwestern Medicine as a Triage Nurse in Pediatrics, where your expertise will enhance patient care in a dynamic healthcare environment.

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing.

99 jobs
MATCH
VIEW MATCH
BADGES
Badge Diversity ChampionBadge Future Maker
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Dare to be Different
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay